Service Advisor

Job Title: Service Advisor

Department: Service Department

Industry: Automobile / Automotive Service

Experience: Fresher/ Experienced

Qualification : Minimum 10th Pass

Job Role and responsibility

*Receiving the vehicle for service or repair

*Write down the complaints and giving the delivery commitment time or date after confirming from the Floor supervisor/Workshop Manager.

*Communicating with the customer for any extra work or the status of the vehicle.

*Promote customer retention through professional communication and quality service

*Identify opportunities to improve service centre productivity and service quality.

Key Responsibilities

Customer Service and Communication

*Welcome customers and understand their vehicle service requirements.

*Prepare job cards based on customer complaints and vehicle inspection findings.

*Explain technical problems, repair requirements, and estimated costs to customers.

*Provide regular updates on repair progress and vehicle delivery timelines.

*Recommend preventive maintenance and additional repairs when necessary.

Experience Requirements

*Experience in an automobile dealership, authorized service centre, or multi-brand workshop is preferred.

*Experience handling customer complaints and coordinating vehicle repairs is an advantage.

Work Location: In person