Service Advisor

Company Description Caliber is one of the nation’s largest auto repair providers, offering collision, auto glass, and fleet solutions across more than 1,800 centers in 41 states. The organization is purpose-driven and team-centric, empowering teammates to grow their careers with mentoring, competitive pay, and day-one benefits. Caliber is recognized for outstanding customer experience and consistently ranks among the highest in customer satisfaction in the industry. The company has been named to Forbes’ “America’s Best Large Employers” list and honored by Inc. as a Best in Business Extra Large Company for its positive impact. Caliber is an equal-opportunity employer committed to fostering an inclusive and diverse workplace and caring for the well-being of its teammates.

Role Description The Service Advisor role is a full-time, on-site position based in Clermont, FL. The Service Advisor will greet customers, listen to their vehicle concerns, and clearly explain recommended services and repair options. This role coordinates repair orders, communicates status updates, and ensures that work is completed to quality standards and delivered on time. Day-to-day responsibilities include maintaining high levels of customer satisfaction, handling aftersales follow-up, and documenting service interactions accurately. The Service Advisor collaborates closely with technicians, estimators, and other team members to provide a seamless, customer-focused service experience.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer-focused Service abilities.
• State Farm and USAA DRP experience preferred.
• Ability to drive Customer Satisfaction through attentive support and proactive issue resolution.
• Effective Communication skills for explaining repair needs, timelines, and costs to customers and team members.
• Experience with Aftersales activities such as follow-up calls, service reminders, and resolving post-service concerns.
• Prior experience in automotive service, collision repair, or related fields is preferred.
• Ability to work on-site in a fast-paced environment, managing multiple customers and service orders.
• Basic computer skills for using repair management systems and documenting service records.
• High school diploma or equivalent; additional technical or automotive training is a plus.