Service Advisor

Service Advisor – Commercial Vehicles - EVM GROUP -CALICUT

Job Title: Service Advisor – Commercial Vehicles
Location: Eicher Showroom, Calicut
Department: Service
Industry: Commercial Vehicles / Automobile

Job Summary

The Service Advisor is responsible for handling customer service requirements, coordinating vehicle servicing and repairs, preparing job cards, and ensuring customer satisfaction. The role involves acting as a link between customers and the service workshop to ensure timely and quality service for Eicher commercial vehicles.

Key Responsibilities

• Welcome customers and understand their vehicle service and repair requirements.
• Inspect vehicles with customers and identify reported issues.
• Prepare job cards with accurate customer complaints and vehicle details.
• Explain required repairs, service procedures, and estimated costs to customers.
• Coordinate with technicians and workshop supervisors to ensure timely vehicle delivery.
• Provide regular updates to customers regarding repair progress and delivery schedules.
• Prepare service estimates and obtain customer approval before proceeding with repairs.
• Ensure proper documentation of vehicle service history, job cards, and invoices.
• Follow up with customers after service to obtain feedback and ensure satisfaction.
• Handle customer complaints professionally and coordinate with the concerned team for resolution.
• Promote periodic maintenance, preventive servicing, and additional service requirements.
• Coordinate with the spare parts department to ensure the availability of required parts.
• Ensure compliance with company service standards, safety procedures, and customer-handling practices.

Required Qualifications

• Diploma or ITI in Automobile or Mechanical Engineering is preferred.
• Candidates with relevant automobile service experience will be preferred.
• Knowledge of commercial vehicle servicing and repair processes is an added advantage.
• Freshers with relevant technical qualifications and good communication skills may also apply.

Required Skills

• Good communication and customer-handling skills.
• Basic technical knowledge of commercial vehicles.
• Strong coordination and problem-solving abilities.
• Ability to manage multiple service requests efficiently.
• Good documentation and computer skills.
• Customer-focused attitude and willingness to learn.

Experience

Relevant experience in commercial vehicle servicing or an automobile dealership is preferred.

Share your resume:

[email protected]

Contact No: 8111880533

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person