Service Advisor

The Service Advisor acts as the primary liaison between fleet managers, van/truck owners, and the workshop technicians. The main objective is to manage the end-to-end service process, schedule CVRT (Commercial Vehicle Roadworthiness Testing) appointments, ensure quick turnaround times to minimise fleet downtime, and deliver excellent customer satisfaction.

Key Responsibilities

• Service Scheduling: Schedule routine servicing, CVRT tests, tachograph calibrations, and emergency repairs into workshop management systems (e.g., Keyloop/CDK, Kerridge).
• Work Order Management: Prepare detailed job cards for HGV/LCV mechanics, explaining customer concerns and technical requirements clearly.
• Cost Estimations & Approvals: Provide accurate repair quotes, seek authorization from fleet management companies or private owners before additional work begins, and explain warranty terms.
• Parts Liaison: Coordinate closely with the Parts Department to ensure necessary truck/van components are available prior to job execution.
• Invoicing & Billing: Process final work orders, check warranty claims, issue invoices, and collect payments upon vehicle handover.
• Upselling & Revenue Generation: Recommend preventative maintenance, safety health checks, wear-and-tear repairs, and seasonal servicing.

Key Requirements & Qualifications

• Experience is an advantage, but not complusery.
• Technical Knowledge: Basic understanding of van/truck mechanics, CVRT testing procedures, warranty guidelines, and fleet maintenance systems.
• Software Skills: Proficiency with DMS (Dealer Management Systems) and basic office software.
• Communication & Customer Care: Strong communication skills with a focus on fast-paced, high-stress problem solving for commercial clients who rely on their vehicles for business.

Pay: €30,000.00-€36,000.00 per year

Benefits:

• On-site parking

Work Location: In person