Service Advisor

Company Overview

Dehum is the UK’s leading specialist in industrial dehumidification and humidity control engineering. Based in Glossop, Derbyshire, we design, manufacture, install, upgrade and maintain bespoke air handling and environmental control systems for clients across the UK and internationally.

Our engineered solutions support a wide range of sectors, including aerospace, automotive, food production, pharmaceuticals, defence, advanced manufacturing and many more. We help organisations protect assets, improve product quality, increase process reliability, and reduce energy consumption through carefully designed and expertly delivered humidity control systems.

With 3 decades of technical expertise and a strong reputation for engineering excellence, Dehum continues to grow through innovation, quality, and long-term client partnerships. We are committed to creating controlled environments that enable our customers’ operations to perform at their best.

Role Overview

We are seeking a confident and commercially minded Service Advisor to support the continued growth of Dehum’s Service department.

You will be a point of contact for customers requiring servicing, spare parts and ongoing equipment support. The role combines customer advice with proactive sales activity, helping customers find appropriate solutions while generating revenue and developing long-term relationships.

Sales experience and strong communication skills are essential. You should be comfortable following up opportunities and managing difficult conversations professionally. Technical experience is advantageous, and product and database training will be provided alongside engineer shadowing and support from the office team.

As you develop, you will take greater ownership of customer enquiries and sales opportunities, with potential to progress towards a broader sales role in the future.

The target start date for this role is 7 December 2026.

Key Responsibilities

Customer Support & Communication

• Respond to customer enquiries by telephone and email, providing clear and helpful advice.
• Understand customer requirements and explain suitable servicing and spare parts options.
• Manage challenging conversations professionally, including concerns about costs, availability and service expectations.
• Build trust through responsive communication and consistent follow-up.

Service Sales & Customer Development

• Identify opportunities to generate service and parts sales from new and existing customers.
• Proactively follow up enquiries and quotations to convert opportunities into orders.
• Develop customer relationships through regular contact and customer meetings.
• Recognise opportunities for repeat business and contribute to growth in service revenue.

Parts Identification & Technical Support

• Work with engineers and colleagues to identify the correct parts for customers’ equipment.
• Assist with sourcing components, including parts for older equipment.
• Develop your understanding of Dehum’s products and service offering through training and engineer shadowing.
• Seek technical guidance where needed to ensure customers receive accurate advice.

Quotation & Order Follow-up

• Prepare clear and accurate quotations for service and parts requirements.
• Explain pricing and availability, helping customers make informed decisions.
• Keep customers updated on quotations, orders and outstanding enquiries.
• Coordinate with the Service team to ensure customer requirements are clearly communicated.

Sales Performance & Administration

• Maintain accurate customer, quotation and sales records within the company database.
• Track outstanding opportunities and organise timely follow-up.
• Work towards agreed sales objectives and contribute to the department’s growth.
• Share customer feedback and identify ways to improve service and sales processes.

Skills & Experience

Essential

• Previous sales experience, with the ability to identify opportunities and secure orders.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations and resolving customer concerns professionally.
• Commercial awareness and confidence working with prices, quotations and sales figures.
• Good organisation, attention to detail and consistent follow-up.
• Confidence using everyday office software and willingness to learn company systems.
• A willingness to learn technical products and work closely with engineers.

Desirable

• Experience in service advising, aftersales, spare parts or technical sales.
• A technical background or familiarity with engineering products and equipment.
• Experience identifying or sourcing replacement parts.
• Familiarity with dehumidification, HVAC, air handling or related systems.

Personal Attributes

• Commercially motivated, with a clear focus on sales results.
• Approachable and confident building customer relationships.
• Committed to understanding customers’ needs and providing suitable advice.
• Calm and professional when managing challenging situations.
• Technically curious and willing to ask questions.
• Proactive, reliable and comfortable taking ownership of tasks.
• Able to work independently as experience develops while contributing to the wider team.

What We Offer

• £26,000 annual salary (dependent on experience) plus bonus scheme.
• Product training and support with learning the company database.
• Practical learning through engineer shadowing.
• Support from a knowledgeable Service and office team.
• Potential for future progression into broader sales responsibilities.
• Company pension scheme.
• On-site parking.

Job Types: Full-time, Permanent

Pay: From £26,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Referral programme

Work Location: In person