Service Advisor

Company Overview:
Volt Auto is Singapore’s exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview:
Reporting to the Assistant Aftersales Manager, you will be responsible for being the primary contact between customers and the workshop, ensuring smooth services. The ideal candidate will have a strong customer-orientated service and basic knowledge of vehicle functions.

Responsibilities:

• Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.
• Advise customers on vehicle maintenance and repair needs.
• Arrange test drives with customers to identify any additional issues, if needed.
• Accurately record customer concerns on the job card.
• Provide service quotes and estimated time for completion.
• Recommend best practices like service intervals and warranties.
• Monitor service progress and update customers.
• Inspect repaired vehicles before handing them back to customers.
• Coordinate with other departments to fix any issues after repairs.
• Manage vehicle check-in and check-out processes.
• Follow up with customers to ensure satisfaction with the service.
• Handle documentation for cost estimates, repair quotes, and vehicle history.
• Complete admin tasks, billing, and close job cards on time.
• Manage and maintain the Data Management System (DMS), ensuring accurate data entry, record management, system updates, and report generation to support business operations.

Requirements:

• Nitec/Diploma/Degree in Engineering preferably automotive-related.
• Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
• Possess the ability to detect basic vehicle faults and problems.
• Possess a valid Singapore Class 3 Driving License.
• Display excellent communication and interpersonal skills.
• Possess proficient computer skills to manage customer information and process service orders.
• Proficient in using Data Management Systems (DMS) or similar database systems, with strong attention to detail and data accuracy.