Service Advisor

About the role

Illawarra Toyota is seeking a Service Advisor to join our team. This is a full-time position that plays a crucial role in delivering exceptional customer service and driving business growth. As a Service Advisor, you will be the primary point of contact for customers seeking vehicle maintenance and repair services, bridging the gap between our clients and our service department. This role is essential to maintaining customer satisfaction, retention and loyalty, whilst supporting the operational efficiency of our dealership.

Key responsibilities

• Greeting customers in a warm and professional manner, understanding their service requirements and building strong relationships
• Taking detailed vehicle service bookings and recording comprehensive service requests from customers
• Explaining service recommendations and warranty options to customers in a clear and understandable way
• Providing accurate quotations and discussing pricing with customers to ensure transparency and satisfaction
• Coordinating with the service department to ensure timely job completion and vehicle delivery
• Following up with customers regarding service completion and addressing any concerns or questions
• Maintaining accurate records of service appointments, customer information and vehicle history
• Processing customer payments and handling administrative documentation with accuracy

What we're looking for

• Proven experience in a customer-facing administrative role, preferably within automotive, retail or hospitality sectors

• Strong communication and interpersonal skills with the ability to build rapport with diverse customer groups

• Excellent organisational abilities with the capacity to manage multiple bookings and enquiries simultaneously

• Proficiency with computer systems and dealership management software, or a willingness to learn quickly

• Attention to detail and accuracy when handling customer information, appointments and documentation

• A genuine passion for delivering outstanding customer service and problem-solving

• Ability to work effectively as part of a team in a fast-paced automotive environment

• A professional appearance and commitment to representing Illawarra Toyota positively

What we offer

At Illawarra Toyota, we are committed to supporting our team members with a competitive benefits package and a positive work environment. We offer:

• Ongoing training and professional development opportunities to support career progression within the automotive industry

• A collaborative team culture that values customer service excellence

• Opportunities to work with a leading automotive brand and respected local dealership

• Support for work-life balance and a friendly workplace atmosphere

About us

Illawarra Toyota is a leading Toyota dealership serving the Illawarra region for many years. We are committed to delivering exceptional customer service, quality vehicles and comprehensive after-sales support. Our team is dedicated to building lasting relationships with our customers and providing them with the highest standards of professionalism and care. As a trusted member of the Toyota family, we pride ourselves on our reputation for reliability, transparency and customer satisfaction. We believe in fostering a supportive workplace where our team can thrive and take pride in their work.

Apply now

If you are a customer-focused professional with strong administrative skills and a passion for delivering exceptional service, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience via Seek. Join our team and become part of a dealership that values excellence and customer care.