Service Advisor

Job Responsibilities:

• Provide high‑quality customer reception service, understand customers’ vehicle conditions and service needs
• Professionally explain repair recommendations, maintenance plans, and related charges
• Work closely with the technical team to ensure repair progress and service quality
• Proactively follow up on customer enquirers, complaints, and overall after‑sales experience
• Manage customer relationships to enhance satisfaction and increase return visits
• Assist in improving service center operations, workflow efficiency, and service quality

Job Requirements:

• Minimum 1 year of experience in automotive after‑sales service

• Excellent communication skills, well‑presented, and customer‑oriented

• Good command of Chinese, English, and Mandarin

• Automotive knowledge and a valid driving license (Class 1 & 2) are preferred

• 提供高品質客戶接待服務，了解客戶車輛狀況及需求

• 以專業方式解釋維修建議、保養計劃及相關費用

• 與技術團隊緊密合作，確保維修進度及品質

• 主動跟進客戶查詢、投訴及售後體驗

• 管理客戶關係，提升客戶滿意度及回頭率

• 協助服務中心營運流程及品質提升

要求：

• 具 1 年或以上汽車售後服務經驗
• 優秀溝通技巧、形象良好、以客為先
• 良好中英文及普通話
• 具汽車知識及有效駕駛執照(1及 2號牌)優先
• 能即時上班者優先