Service Advisor

Help identify a mechanical problem by questioning the customer or doing a visual inspection

Advise customers about necessary service for PM and additional repair if necessary.

Prepare Job Order showing time period for repair, cost estimates for service to customer for approval to open Job Order.

Communicate between Foreman and part supervisor for further repair process and parts availability after customer approval on Job Order.

To update job status and follow up AR with customer.

To apply all billing process and support workshop administrator to invoice.

Administer PR document for SUBLET for each relevant Job Order to be given to Dealer Administration to issue PO SUBLET to supplier.

Periodically checks on the progress of the vehicle during servicing and contacts the customer.

when mechanics discover additional problems; gets customer approval to do additional work and explains the work performed and the cost charges.

Follow standard work instructions from WPP process and ISO/DOS.