Service Advisor

Service Advisor

Position: Service Advisor
Industry: Automobile Dealership
Experience: 0–2 Years
Qualification: Diploma/Degree in Mechanical or Automobile Engineering

Key Responsibilities

• Interact with customers to understand their vehicle service and repair requirements.
• Explain service requirements, estimated costs, and delivery timelines to customers.
• Prepare job cards and ensure accurate documentation of vehicle complaints and service requests.
• Coordinate with technicians and the workshop team to ensure timely vehicle servicing.
• Keep customers updated on service progress and additional repair requirements.
• Ensure proper vehicle inspection and coordinate vehicle delivery after service completion.
• Handle customer queries and complaints professionally.
• Maintain customer satisfaction and support follow-up activities.

Eligibility Criteria

• Diploma or Degree in Mechanical or Automobile Engineering.
• 0–2 years of experience in an automobile dealership; freshers with relevant qualifications may also apply.
• Good verbal and written communication skills.
• Basic knowledge of automobile systems, servicing, and repairs.
• Good customer-handling and interpersonal skills.
• Ability to coordinate with customers, technicians, and workshop staff.
• A customer-focused attitude with a willingness to learn.

Preferred Skills

• Knowledge of service job cards and workshop processes.
• Basic computer skills and documentation abilities.
• Prior internship or experience in an automobile service centre will be an advantage.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person