Service Advisor

Dave White Chevrolet is Northwest Ohio and Southeast Michigan's largest Chevrolet dealership. Our Service Department is a high-volume, fast-paced operation looking for an experienced and motivated Service Advisor to join our team.

If you are a career-minded professional who takes pride in customer service, communication, sales, and accountability, we want to talk to you.

SUMMARY

The Service Advisor is the primary point of contact between our customers and the Service Department. Advisors are responsible for managing the customer experience from initial write-up through vehicle delivery while serving as the communication link between the customer and our technicians.

This position requires the ability to build trust with customers, identify and present maintenance and repair needs, provide consistent updates, manage multiple repair orders at once, and ensure every customer receives a professional and transparent service experience.

The ideal candidate is organized, energetic, sales-minded, comfortable in a fast-paced environment, and capable of building long-term customer relationships.

RESPONSIBILITIES

• Greet customers promptly and professionally upon arrival
• Perform a thorough vehicle walk-around and accurately document vehicle condition
• Obtain and verify customer and vehicle information
• Listen to customer concerns and accurately document symptoms and service requests
• Review vehicle mileage, maintenance history, recalls, and previously declined services
• Recommend appropriate maintenance based on vehicle age, mileage, history, and manufacturer recommendations
• Review technician inspection results and clearly present recommended maintenance and repairs to customers
• Prepare and communicate accurate estimates for parts and labor
• Obtain proper customer authorization before performing additional work
• Maintain consistent communication with customers throughout the repair process
• Set realistic expectations regarding diagnosis, repair status, parts availability, and vehicle completion
• Monitor assigned repair orders and work closely with technicians, Parts, and Service Management to keep vehicles moving through the department
• Maintain accurate notes and documentation throughout the repair order
• Ensure customer authorizations, inspection results, photos, videos, and supporting documentation are properly completed
• Follow up on declined services and additional repair opportunities
• Review completed repair orders for accuracy before invoicing
• Verify that the final invoice accurately reflects the work performed and authorized
• Explain completed repairs, maintenance, warranties, and charges to customers at vehicle delivery
• Process customer payments when necessary
• Follow up with customers and address concerns promptly and professionally
• Build lasting customer relationships that encourage repeat business and customer retention
• Maintain a clean, professional, and organized work environment
• Work closely with fellow Advisors, Technicians, BDC representatives, Parts personnel, and Management to provide an exceptional customer experience

PERFORMANCE EXPECTATIONS

Service Advisors are expected to consistently perform at a high level in both customer experience and departmental performance.

Performance may be measured through:

• Customer satisfaction
• Customer retention
• Customer communication and follow-up
• Repair order documentation and accuracy
• Compliance with dealership and manufacturer processes

REQUIREMENTS

• Proven ability to provide exceptional customer service
• Strong sales and communication skills
• Ability to explain technical information in a way customers can easily understand
• Strong organizational and time-management skills
• Ability to manage multiple customers and repair orders simultaneously
• Comfortable working in a high-volume, fast-paced environment
• Strong computer skills and ability to learn dealership management systems
• Professional appearance and demeanor
• Above-average energy level
• Dependable and punctual
• Strong attention to detail
• Personal and professional integrity
• Team-oriented attitude
• Desire to build a long-term career with a growing organization
• Valid driver's license

WE OFFER

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Employer Match
• Competitive Compensation Plan
• Performance-Based Earning Opportunities
• Paid Vacation
• Paid Holidays
• Provided Uniforms
• Paid Training and Continued Professional Development
• Manufacturer Training
• Employee Vehicle Purchase Program
• Rotating Saturday Schedule
• Closed on Sundays
• Opportunities for Career Advancement
• Long-Term Career Opportunity with an Established Family-Owned Dealership

Dave White Chevrolet
The place to go is Alexis & Monroe.