Service Advisor

Service Advisor

Ron Brooks Motor Group | Toyota Ilkeston

Join a family business with over 50 years of Toyota heritage.

Are you an experienced Service Advisor who thrives in a busy dealership environment, enjoys building lasting customer relationships and takes pride in delivering an exceptional customer experience?

At Ron Brooks Motor Group, we’re looking for a friendly, motivated and experienced Service Advisor to join our established team at our Toyota Ilkeston site. This is an opportunity to become part of a business with a proud history, a loyal customer base and a reputation built on trust, quality and personal service.

Who We Are

Ron Brooks Motor Group is a long-standing, family-run business with a proud heritage in the motor trade. Our Ilkeston site has represented Toyota for over 50 years, building a strong reputation for outstanding customer care and developing relationships that span generations.

As an independent, family-run group competing alongside the larger PLC dealer groups, we believe our people make the difference. We combine the strength and reputation of one of the world's most trusted automotive brands with the personal touch, warmth and values of a family business.

Our Toyota Ilkeston service department is known for its friendly atmosphere, experienced team and loyal customers. We’re proud of what has been built here, and we’re looking for someone who can add real value to a department with a fantastic foundation.

The Role

This is a busy, hands-on Service Advisor position where no two days are the same. We typically look after 30–40 retail customers every day, so organisation, communication and the ability to keep multiple jobs moving are essential.

You’ll be at the heart of the customer experience, acting as the link between our customers and the workshop. From the first greeting to the final vehicle handover, you’ll ensure every customer receives professional, friendly and efficient service.

We’re looking for someone who understands the realities of working in a motor trade service department — someone who can stay calm under pressure, prioritise effectively and deliver a personal touch even on the busiest days.

Key Responsibilities

• Welcome customers into the dealership and provide a warm, professional service from arrival to collection.
• Manage service bookings, vehicle check-ins and customer requirements efficiently.
• Accurately record customer concerns, vehicle details and requested work.
• Liaise closely with technicians and workshop controllers to keep jobs progressing and customers informed.
• Prepare and explain service estimates, additional work requirements and invoices.
• Proactively communicate updates, delays and recommendations to customers.
• Identify opportunities to add value through appropriate additional work and service recommendations.
• Manage multiple customer enquiries and workshop jobs while maintaining excellent attention to detail.
• Deliver a smooth, professional vehicle handover and ensure customer expectations are met.
• Build lasting relationships with our established customer base, encouraging loyalty and repeat business.
• Contribute positively to the team, supporting colleagues and helping maintain the excellent reputation of Toyota Ilkeston.

What We’re Looking For

Previous experience within a motor trade service department is essential. We’re specifically looking for candidates who understand dealership service operations and can hit the ground running.

The ideal candidate will be:

• An experienced Service Advisor, confident working in a busy automotive aftersales environment.
• A natural people person who enjoys building rapport and putting customers at ease.
• Highly organised, with the ability to juggle competing priorities without losing sight of the details.
• A confident communicator who can explain technical information and additional work clearly.
• Commercially aware, with the confidence to identify opportunities and contribute to departmental performance.
• Proactive, resilient and comfortable working under pressure.
• A genuine team player who takes pride in their work and supports those around them.
• Passionate about delivering a high standard of customer care and representing a respected automotive brand.

Toyota experience would be advantageous, but we’re particularly interested in your service department experience, attitude and ability to make a positive difference to the team.

What We Offer

• A proud heritage: Join a Toyota site with more than 50 years of history and a well-established reputation.
• A family-run culture: Work for a business where personal relationships, teamwork and customer care genuinely matter.
• A welcoming team: Become part of a long-standing, friendly department with a loyal customer base.
• A competitive bonus scheme: Our bonus structure rewards those who go above and beyond and make an exceptional contribution.
• A recognised global brand: Represent Toyota, a manufacturer synonymous with quality, reliability and customer confidence.
• The opportunity to make an impact: Bring your experience, ideas and personality to an established department and help us continue to raise the bar.

Working Hours

• Monday to Friday: 08:00–17:30
• Every other Saturday: 08:00–13:00

Why Ron Brooks Toyota Ilkeston?

We’re not looking to fill a seat. We’re looking for the right person to become part of our team.

Our history, our customers and our people are what make Toyota Ilkeston special. We have a busy service department, high customer expectations and a team that takes pride in looking after people properly.

If you’re an experienced Service Advisor who enjoys a fast-paced environment, values being part of a close-knit team and wants to work somewhere that combines Toyota’s heritage with the personal touch of a family business, we’d love to hear from you.

Bring your experience. Bring your personality. Help us continue a 50-year Toyota story.

Apply today to join Ron Brooks Motor Group at Toyota Ilkeston.

Pay: From £29,835.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Referral programme

Experience:

• Motor Trade Service Advisor: 2 years (required)

Work Location: In person