Service Advisor

Join The Gilbert Team!

The Gilbert's Family employs many people throughout the Okeechobee community at our different entities. Our businesses are consistently regarded as a premier place of employment in the area. Our team is made up of individuals at Gilbert Chevrolet, Gilbert Ford, Gilbert Oil Company, Gilbert Collision Center, Gilbert Fleet & Commercial, Gilbert Outdoors, Gilbert Line-X, Gilbert Experience, Gilbert Transports and Gilbert Realty Group. The diversity of the businesses helps increase opportunities both within the individual business and at other locations. Paired with our culture of customer care, Gilbert has everything you are looking for in a long term employer.

We're interested in helping you take this next step in your career. We know that happy employees lead to happy customers!

Benefits We Offer

• Medical, Dental and Vision plans are offered

• 401K Plan (matching)

• Paid time off, including Holiday Pay

• Family friendly atmosphere and schedule, including closed on Sundays

• Large client base, shop is full daily and growing

• Family owned and operated for over 100 years

Responsibilities

• Oversee service orders and flow of service drive. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

• Ensure the daily inventory of technicians' time is consistently sold to service customers.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Success Index at or above company standards.

• Assist in diagnosing vehicle problems; order parts and tools as necessary.

• Reinforces company policies and adheres to company standards.

• Encourages compliance with applicable laws and regulations.

• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Previous experience preferred, but willing to train

• Organized and friendly personality

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

• Must be willing to submit to a background check and we are a drug free workplace

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.