Service Advisor

This position exists to support the service department in its various functions and targets by handling and attending to customer service requirements, thereby ensuring the attainment and fulfillment of the LausGroup corporate mission and vision.

DUTIES AND RESPONSIBILITIES

1. Submits job estimates to the Service head, and in turn awards jobs to contractors.
2. Prepares a checklist of vehicles for repair and painting.
3. Performs a quality control check on all body-repaired and repainted vehicles.
4. Estimates cost and completion time/settles customer accounts. Suggests additional services that the Service Department offers.
5. Documents repair order changes. Explains the need for additional or unanticipated services and associated costs to the customer.
6. Coordinates activities to ensure repair work is fixed right the first time and completed on time.
7. Makes certain that time ticket information is complete and accurate so that technician productivity can be monitored, customer delays eliminated, and repair services reconciled.
8. Recommends to the Service Head plan of action to constantly improve BP operations.

Core Competencies

1. Preferably a licensed Mechanical Engineer.
2. Has a significant work experience.
3. Proficient in using Microsoft-based applications and the Internet.
4. Must be customer-oriented.
5. Possesses a valid professional driver’s license.