Service Advisor

About Jacobson Ford

Jacobson Ford has served the Shuswap and Revelstoke communities since 1967. Our Salmon Arm service team is growing, and we're looking for a Service Advisor who enjoys helping people and keeping a busy shop running smoothly.

What you'll do

• Greet customers promptly and write up clear, accurate repair orders
• Listen to customer concerns and recommend needed maintenance and repairs
• Provide estimates and completion times, and keep customers updated on their vehicle's status
• Work with technicians to get each vehicle fixed right the first time
• Review completed work and charges with customers at pickup
• Book appointments, answer phones and follow up after service
• Help out at our Revelstoke store when needed

What we're looking for

• Previous service advisor experience preferred; Ford dealership experience is a definite asset
• Strong customer service and communication skills
• Organized and calm under pressure, comfortable juggling several tasks
• Comfortable with computers; PBS or other dealership software experience an asset
• Automotive or mechanical background an asset
• High school diploma or equivalent preferred
• Valid driver's licence

What we offer

• $21–$30/hour, negotiable based on experience
• $10 bonus for every 5/5 customer satisfaction survey
• Full-time benefits package after 90 days
• Monday to Friday schedule, 8:30 am–5:00 pm, no evenings
• Ford factory training and room to grow

How to apply

Apply through Indeed with your resume. Only shortlisted applicants will be contacted.

Pay: $21.00-$30.00 per hour

Expected hours: 40.0 per week

Work Location: In person