Service Advisor

Edmonds, WA | Toyota | Japanese brand | Service advisor | 2+ years experience required | Fixed ops | RO | CSI | Pacific Northwest | Snohomish County | Veterans encouraged to apply | $50,000 - $120,000+ OTE

IS THIS YOU?

• You have 2+ years of service advisor experience, a consistent CSI record, and a pipeline of returning guests who ask for you by name - because you set accurate expectations, follow through without being reminded, and make every service visit feel straightforward
• You're ready to bring that standard to a high-volume Snohomish County Toyota store where Toyota's loyal ownership community rewards the advisor who takes genuine care of them - visit after visit, vehicle after vehicle

WHO WE ARE

Swickard Toyota in Edmonds is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea - be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Edmonds or Anchorage, the standard is the same. Do right by people, every time.

WHAT YOU'LL DO

• Manage a full repair order load from write-up through vehicle return - setting accurate expectations on timeline, cost, and scope and following through on every commitment without exception
• Communicate multi-point inspection findings to guests clearly and honestly - presenting additional service recommendations that protect their vehicle without pressure or oversell
• Coordinate with technicians and parts throughout the repair process to keep workflow moving and guests informed of any changes in scope or timing
• Build and maintain a returning guest book through consistent follow-up, proactive scheduling reminders, and the kind of service experience that makes guests ask for you specifically
• Handle guest concerns and escalations with composure and a solution-first approach - resolving issues before they become complaints
• Maintain accurate repair order documentation and DMS records throughout every transaction

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor experience at a franchised dealership - required
• Toyota or Japanese brand experience strongly preferred - familiarity with Toyota's service culture, ToyotaCare programs, and the brand's high-retention ownership base is a meaningful advantage in this market
• A demonstrable CSI record - guests who return to you specifically and a track record of clean, honest repair order communication
• Strong RO management skills - able to carry a full advisor load accurately and efficiently without dropping commitments
• Prior DMS experience preferred - familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $50,000 - $120,000+/yr
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path - strong advisors grow into service drive manager and service management roles at Swickard
• Employee vehicle purchase and service discounts

WHY SWICKARD TOYOTA

• Toyota's Snohomish County ownership community is one of the most loyalty-driven in the Pacific Northwest - guests return on schedule, refer their family and neighbors, and stay with the advisors who take care of them. An experienced advisor who earns that loyalty builds a book that sustains top-of-range earnings without starting from scratch every month
• A family-oriented Edmonds community where word of mouth travels fast and an advisor's reputation for honest, reliable service is a genuine competitive advantage that compounds over time
• Toyota's broad model range - sedans, trucks, SUVs, hybrids, and a growing EV lineup - means varied and engaging guest interactions across a wide cross-section of the Snohomish County market
• Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values - Honor, Engage, Anticipate, Respond, Thank - describe exactly what an experienced Service Advisor does at their best in every guest interaction

If you're an experienced service advisor with a proven CSI record, a returning guest base, and the discipline to follow through on every commitment - apply.