Service Advisor

Dave White Chevrolet is Northwest Ohio and Southeast Michigan's largest Chevrolet dealership. Our Service Department is a high-volume, fast-paced operation looking for an experienced and motivated Service Advisor to join our team.

If you are a career-minded professional who takes pride in customer service, communication, sales, and accountability, we want to talk to you.

Summary The Service Advisor is the primary point of contact between our customers and the Service Department. Advisors are responsible for managing the customer experience from initial write-up through vehicle delivery while serving as the communication link between the customer and our technicians.

This position requires the ability to build trust with customers, identify and present maintenance and repair needs, provide consistent updates, manage multiple repair orders at once, and ensure every customer receives a professional and transparent service experience.

The ideal candidate is organized, energetic, sales-minded, comfortable in a fast-paced environment, and capable of building long-term customer relationships.

Responsibilities Greet customers promptly and professionally upon arrival

Perform a thorough vehicle walk-around and accurately document vehicle condition

Obtain and verify customer and vehicle information

Listen to customer concerns and accurately document symptoms and service requests

Review vehicle mileage, maintenance history, recalls, and previously declined services

Recommend appropriate maintenance based on vehicle age, mileage, history, and manufacturer recommendations

Review technician inspection results and clearly present recommended maintenance and repairs to customers

Prepare and communicate accurate estimates for parts and labor

Obtain proper customer authorization before performing additional work

Maintain consistent communication with customers throughout the repair process

Set realistic expectations regarding diagnosis, repair status, parts availability, and vehicle completion

Monitor assigned repair orders and work closely with technicians, Parts, and Service Management to keep vehicles moving through the department

Maintain accurate notes and documentation throughout the repair order

Ensure customer authorizations, inspection results, photos, videos, and supporting documentation are properly completed

Follow up on declined services and additional repair opportunities

Review completed repair orders for accuracy before invoicing

Verify that the final invoice accurately reflects the work performed and authorized

Explain completed repairs, maintenance, warranties, and charges to customers at vehicle delivery

Process customer payments when necessary

Follow up with customers and address concerns promptly and professionally

Build lasting customer relationships that encourage repeat business and customer retention

Maintain a clean, professional, and organized work environment

Work closely with fellow Advisors, Technicians, BDC representatives, Parts personnel, and Management to provide an exceptional customer experience

PERFORMANCE EXPECTATIONS

Service Advisors are expected to consistently perform at a high level in both customer experience and departmental performance.

Performance may be measured through:

Customer satisfaction

Customer retention

Customer communication and follow-up

Repair order documentation and accuracy

Compliance with dealership and manufacturer processes

Requirements Proven ability to provide exceptional customer service

Strong sales and communication skills

Ability to explain technical information in a way customers can easily understand

Strong organizational and time-management skills

Ability to manage multiple customers and repair orders simultaneously

Comfortable working in a high-volume, fast-paced environment

Strong computer skills and ability to learn dealership management systems

Professional appearance and demeanor

Above-average energy level

Dependable and punctual

Strong attention to detail

Personal and professional integrity

Team-oriented attitude

Desire to build a long-term career with a growing organization

Valid driver's license

WE OFFER

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer Match

Competitive Compensation Plan

Performance-Based Earning Opportunities

Paid Vacation

Paid Holidays

Provided Uniforms

Paid Training and Continued Professional Development

Manufacturer Training

Employee Vehicle Purchase Program

Rotating Saturday Schedule

Closed on Sundays

Opportunities for Career Advancement

Long-Term Career Opportunity with an Established Family-Owned Dealership

Dave White Chevrolet

The place to go is Alexis & Monroe.