Service Advisor

Company Name: Sky Automobile
Industry: Automobile – Mahindra Authorised Service Centre
Location: Mira Road East, Mumbai, Maharashtra

Job Overview

Sky Automobile, Mahindra’s Authorised Service Centre, is looking for a customer-oriented and responsible Service Advisor to manage customer interactions, understand vehicle service requirements, coordinate with the workshop team, and ensure a smooth and satisfactory service experience.

Key Roles and Responsibilities

• Welcome customers and understand their vehicle service and repair requirements.
• Prepare job cards with accurate customer details, vehicle information, and reported complaints.
• Explain the required services, repair work, and estimated costs to customers.
• Coordinate with technicians, the Service Manager, and other workshop staff to ensure timely vehicle servicing.
• Provide customers with regular updates regarding service progress and vehicle delivery.
• Ensure proper documentation of job cards, service history, estimates, and invoices.
• Conduct vehicle inspections with customers, where required, and record any existing damages or concerns.
• Follow up with customers regarding pending repairs, service feedback, and customer satisfaction.
• Coordinate vehicle delivery after confirming that the required service work has been completed.
• Handle customer complaints professionally and escalate issues to the Service Manager when required.
• Promote recommended services and maintain good customer relationships.
• Ensure compliance with company procedures and Mahindra service standards.

Required Skills and Qualifications

• Graduate or relevant qualification in any stream; automobile-related qualifications will be an advantage.
• Experience as a Service Advisor in an automobile dealership or authorised service centre is preferred.
• Good communication and customer-handling skills.
• Basic knowledge of vehicle servicing, repairs, and automobile terminology.
• Ability to coordinate with technicians and manage multiple customer requirements.
• Basic computer knowledge and familiarity with job card and billing processes.
• Good organisational skills and a customer-focused approach.

Preferred Candidate Profile

• Experience in a four-wheeler automobile service centre, preferably in a Mahindra authorised service centre.
• Ability to handle customer queries and complaints calmly and professionally.
• Responsible, punctual, and capable of working in a fast-paced workshop environment.

Work Location: Sky Automobile, next to Prema Laxman High School, Pendkarpada, Mira Road East, Mumbai.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person