Service Advisor

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroën, Suzuki, Peugeot, Opel, Leapmotor, DS and BYD.

With 9 showrooms situated at Airside near Swords, a further 5 at Navan Road and our Bray dealership, we are located close to the motorway network and easily accessible from all areas of Greater Dublin.

As a result of our ongoing expansion and business growth, we are seeking to strengthen our team by appointing positive and motivated individuals to take the business to the next level and achieve the strategic goals that we have set.

Bright Motor Group is currently recruiting a Service Advisor, this is an exciting opportunity for a driven, customer-focused professional to build a rewarding career with one of Ireland’s leading motor retailer groups.

As a Bright Service Advisor, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. Our Service team is responsible for ensuring that the highest quality industry standards are always maintained. Your role will be to make sure that our customers’ expectations are always met.

Providing you with the skills and knowledge to deliver outstanding service is our goal.

Role responsibilities:

• Be the first and last point of contact with service customers.
• Take customer bookings and scheduling services and repairs.
• Communicate the work and faults carried out by the technicians to the customers.
• Handle customer complaints.
• Provide advice and guidance for vehicle care and warranty retention and warranty claims.
• Sales/advice for accessories and modifications.
• Collate information for CSI.
• Take orders from customers both face to face and over the phone.
• Maintain an ordered stock room and find parts from stock.
• Raise invoices.
• Liaise with other members of staff.
• Advise on accessories and modifications.
• Warranty claims and returns.

What we are looking for:

• Demonstrable ability to meet and exceed targets.
• IT Literate including Microsoft Office suite.
• Self-motivating and able to manage own workload.
• Excellent interpersonal skills.
• A friendly and professional manner.
• Highly organised and focused.
• Ability to work equally well both alone and as part of a wider team.
• Excellent numerical skills.
• Full driving license.

What we offer in return:

• Excellent basic salary
• 20 days basic holiday ( pro-rated) plus bank holidays
• Company Pension
• Employee Assistance Program
• Staff referral scheme

Job Types: Full-time, Permanent

Pay: €32,000.00-€36,000.00 per year

Benefits:

• Company pension
• Employee assistance program
• Sick pay

Licence/Certification:

• B Driving Licence (preferred)

Work Location: In person