Service Advisor

Curtis Trailers is a family owned and operated business that has been in the Portland metro area for over 75 years. We offer competitive pay, medical, dental, vision and life insurance, paid sick & vacation time, 401(k) retirement with a company match, and it's a great place to work! We live our Core Values everyday - Family, Respect, Urgency, Integrity & Teamwork. If you identify as an independent self-starter, then you'll want to be on our award winning team!

Job Duties:

1. Scheduling service appointments in person and over the phone and ensuring it is being scheduled for the right tech and for the proper amount of time.

2. Document all customer repair needs by walking around trailer with customer at time of check in to ensure accuracy of repair order write up.

3. Answer phone calls from customers and assist with basic troubleshooting.

4. Working directly with service technicians

5. Keep customers informed of the status of the repairs being performed on their trailers and making notes every time you communicate with someone.

6. Writing estimates for retail repairs requested by customers and gaining approval to perform repairs.

7. Perform quality control inspections on every trailer to ensure repair accuracy.

8. Track and monitor service unit inventory to ensure trailers are not here longer than 30 days.

9. Contact extended service companies to gain authorization to perform repairs and submit necessary information to them for payment.

10. Document and estimate body damage repairs and work with insurance agents to collect payment for repairs performed.

11. Review repair order for accuracy of spelling and correct as necessary.

12. Upsell add on items and services.

13. Keep the sales department informed of repairs and cost of repairs being made on used units that are in for service.

Qualifications:

1. 1+ years of Service Advisor experience required.

2. Strong customer service skills

3. Strong administrative skills.

4. Mechanical knowledge and/or automotive/RV knowledge

5. Capable of problem solving.

6. Stable under pressure.

7. Ability to work in a fast-paced environment.

8. Strong ability to read, write and type in English.

9. Must pass a pre-employment drug test, which includes testing for marijuana use.

Physical & Mental Requirements: Strong attention to detail, takes direction well, quick learner, ability to climb ladders and stairs, must be able to lift 25 lbs., bend, stretch, sit and stand for extended periods of time.

Environmental & Working Conditions: Office, shop and outdoors in all weather conditions.

Offered compensation: $24/hr - $32/hr

Experience and License Requirements

• Customer Service
• Service Advisor