Service Advisor

Overview:

At Pittsburg RV we strive to ensure that every customer receives the attention and care needed to complete their business with us and depart with a feeling of being listened to, taken care of, and satisfied that they received excellent, courteous service.

With this in mind, you will be required to act with professionalism, integrity, attention to detail and customer care as you complete your responsibilities.

Pittsburg RV is a family run business and maintains a positive work environment where people are accepted and hard work is rewarded.

We are currently looking for a full time, experienced Service Advisor who believes they would be a good fit working within a family run business, has attention to detail, exceptional organizational practices, parts sourcing, service writing, customer service and sales skills to facilitate a pleasant and professional experience for each customer. Preference will be given to those with experience with RV’s & Travel Trailers.

The Service Advisor position requires managing the customer experience from the moment they start their relationship with Pittsburg RV through the RV repair and completion. The ability to operate honestly and with integrity are the highest priority in this position.

Skills & Qualifications Required:

• Minimum 2 years of Experience writing Repair Orders for RV repairs for Customers, Insurance, Warranty, and Vehicle Service Contracts.
• Ability to manage multiple repair orders, changing priorities, and customer follow-up.
• High School Diploma or equivalent
• Strong scheduling & organizational skills
• Strong written and verbal communication skills in English: Spanish language skills are an asset.
• Solid computer skills – Excel & Word proficiency, and the ability to learn service, accounting, and inventory systems.
• Ability to multitask
• Desire to learn new things and assist customers in solving problems
• Willingness to perform both office duties and occasional hands-on shop and yard work.
• Valid driver’s license for parts runs and other assigned driving duties.
• Authorized to work in the United States.

Job Responsibilities:

Customer Service and Repair Orders

• Listen to customers’ concerns and accurately document requested repairs and service needs.
• Prepare and maintain repair orders, including customer information, technician findings, estimates, approvals, parts, and labor.
• Work with technicians to prepare repair estimates and explain recommended work and costs to customers.
• Obtain and document customer approval before proceeding with additional work or costs.
• Keep customers informed about repair progress, parts availability, schedule changes, and completion dates.
• Review completed repair orders for accuracy and coordinate invoicing and customer pickup.
• Answer customer questions about service, parts, and available products.

Scheduling and Parts Coordination

• Organize, schedule, and prioritize repair orders in coordination with ownership and technicians.
• Track jobs from intake through completion and follow up on items that could delay work.
• Order parts, track deliveries, and coordinate returns, including warranty returns.
• Assist with inventory tracking, parts identification, and storage organization.
• Make occasional parts and supply runs to help technicians continue working.
• Help improve shop organization, scheduling, estimating, procedures, and customer service.

Shop and Yard Support

• Assist technicians with basic repair tasks when additional hands are needed and the work is within your training and ability.
• Assist with moving, parking, and organizing customer trailers.
• Help maintain clean, orderly service bays, tool storage, shelving, and yard areas.
• Complete documentation of usable parts, including part numbers and storage locations for warranty processing and returns.
• Coordinate storage, warranty shipment, recycling, or disposal of components as directed.
• Cross-train in sales, parts sales and store procedures to support daily operations.
• Obtain and maintain required propane dispensing credentials and forklift training or certification.
• Opportunity to assist in RV sales for additional commission
• Perform other duties as assigned.

Reporting Relationship: This position reports to ownership. Employee supervision, disciplinary decisions, and overall service department management remain with ownership.

Pay: $41,600.00 - $70,000.00 per year

Work Location: In person