Service Advisor

Build your career with a respected, family-owned business.
South Central Truck & Bus, part of the CMV Group, is seeking a customer-focused Service Advisor to be the first point of contact for our valued customers.

If you enjoy coordinating a busy workshop environment, managing customer expectations and delivering exceptional service, this is an opportunity to build a long-term career in the transport industry.

Why You’ll Love Working With Us

• Above-award hourly rate plus overtime opportunities
• Ongoing training & development to grow your career
• Long-term stability with a family-owned business that invests in its people
• CMV Care driven by Sonder, including industry-leading 24/7 wellbeing, safety and support tools
• A workplace culture that values loyalty, teamwork, and collaboration

About the Role

As a Service Advisor, you will:

• Greet and assist customers in person and over the phone
• Accurately document repair orders and define work scope
• Identify customer needs and recommend suitable service options
• Manage bookings and liaise with technicians and service department
• Prepare quotes, process payments, and handle warranty claims
• Identifying opportunities to offer additional services and value-added solutions.
• Managing customer expectations and resolving queries with professionalism and care.
• Maintaining accurate customer and vehicle records.

What We’re Looking For

• Experience in automotive, transport or a service-based environment is preferred, but not essential
• Strong administrative, organisational and communication skills
• Confidence managing customer expectations and coordinating multiple jobs
• Someone who genuinely enjoys helping people and thrives on finding solutions
• A calm, practical approach in a fast-paced environment
• The ability to work independently and contribute positively to the team

About Us:

South Central Truck & Bus is the sole SA distributor for MACK, UD, and Volvo Truck & Bus. As part of the CMV Group, we’ve been proudly Australian owned for over 92 years, employing 2,000+ staff nationwide. Our core values – Safety First, Can Do, Ask The Question, Do the Right Thing, and Mutual Respect – drive everything we do.

If you’re a customer-focused professional looking to build a long-term career in the transport industry, we’d love to hear from you. Click Apply to submit your resume and cover letter.

By clicking Apply, you will be directed to the company’s careers system to create an account or sign in and complete your application.