Service Advisor

Skander Tire & Auto Service, located in Evans City, PA, is a trusted and customer-centric tire and automotive repair shop. With a strong commitment to excellence and customer satisfaction, we have been serving the Western PA area since 1969.  At Skander Tire & Auto Service, we prioritize professionalism, teamwork, and delivering exceptional service. Join our dedicated team and play a vital role in providing outstanding customer experiences for both tire and mechanical services.

Responsibilities:

• Greet and assist customers in a friendly and professional manner.

• Listen to customer concerns and accurately document their service needs.

• Provide accurate estimates for tire and mechanical services, ensuring transparent pricing.

• Schedule appointments and effectively manage the service bays and road service trucks to optimize workflow.

• Communicate with technicians to relay customer instructions and ensure timely service completion.

• Maintain regular communication with customers to provide updates on service progress.

• Handle customer inquiries and concerns promptly and professionally.

• Maintain accurate records of customer information, service history, and invoices.

• Interpret digital vehicle inspections to document and present upselling opportunities.

 

Qualifications:

• High school diploma or equivalent; additional relevant education or certification is a plus.
• Previous experience in a customer service role within the automotive industry is preferred. 
• Knowledge of tire and mechanical services to accurately assess customer needs.
• Excellent communication and interpersonal skills to interact effectively with customers and technicians.
• Strong organizational skills to manage appointments, service records, and customer inquiries.
• Attention to detail to ensure accurate documentation and pricing estimates.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in computer systems for data entry and maintaining customer records.

Benefits:

• Flexible schedule
• Paid vacation
• Subsidized health insurance
• Bonus on sales
• Quarterly profit sharing bonus
• IRA matching