Service Advisor

• First to conduct customer interviews regarding unit defects or for service units using Job Service Form.
• Implements/Evaluates diagnostic on defect of units.
• Analyze and documents major and minor troubles
• Convincingly explains to customers regarding all repairs to be done on the vehicle.
• Implements Job Order and CCR due dates based on standard servicing time.
• Makes accurate repair orders as per customer request with corresponding cost.
• Implements and maintains the quality of Post sales output in accordance with the quality standard set.
• Manages and controls incoming units and outgoing finishes units as required by Job Order.
• Provides costing for activity to be done on the vehicle
• Plans, establishes, and implements BOM based on Job Order and activity to be done.
• Provides accurate on floor inventory of units to Customer Service Unit Head
• Prepares gate pass, DC, receiving/releasing documents on units in the assigned area.
• Recommends tools and equipment acquisition and purchase for production efficiency.
• Analysis/documents of data/defects/customer complaints and coordinates with other departments.
• Get feedback with clients regarding quality of service.
• Conducts directional meetings every week with services personnel in the assigned area and every time the need arises.
• Conduct work orientation on newly hired personnel
• Conducts and evaluates technical training programs for services personnel for competency enhancement and sustainable performance.
• Conducts on the job coaching with Post Sale services people and recommends for promotion or any transfer for career growth.
• Conducts preliminary interviews on personnel for hire and makes recommendations.
• Manage a full complement of qualified and skillful manpower.
• Institutes disciplinary measures in accordance with the corporate CDZ.

Qualifications:

• Graduate of bachelor's degree in Mechanical Engineer course.

• Minimum of 2 years' experience in a manufacturing industry or similar experience and 1 year experience in supervisory position.

• Knowledgeable on automotive industry set up and technical services is an advantage.

• Willing to be deployed in Novaliches, Quezon City.