Service Advisor

Kia of St. Catharines is growing again! We are looking to add one more member to our service team. This individual must be enthusiastic, confident, positive, knowledgeable, and eager to learn. If you are not growing, you are diminishing!

Hiring (1) Service Advisor

We are looking for an individual who is reliable, honest, organized, detail-oriented, and has a strong desire to succeed.

What We Offer

• Competitive wages
• Ongoing training
• Direct supervision by highly experienced service manager
• Clean working environment
• Fast paced, busy Service Department
• Paid health and dental plan

Job Duties:

• Meet/greet customers in person or on phone

• Arrange prompt and accurate diagnosis of the reported problem

• Make best-value repair recommendations based upon nature of the problem

• Make recommendations for preventative maintenance

• Manage the delivery of required repair action by successfully setting and managing customer expectations

• Follow up after the visit to ensure that customer's expectations were met/exceeded

• Maintain documentation, including PO, invoices, work orders, reports, etc.

• Enforce organizational safety standards

• Take 'ownership' and accepts accountability for delivering outstanding service levels and sales results

• Complete and close work orders

• Advise clients about warranty protections and potential cost savings.

• Review the repair order and service performed with the client after the service has been completed.

• Capable of Lifting up to 50lb on occasion (tire storage)

• Process Transactions in Cash/Debit/Credit Card and Deal with Money on Occassion

• Keep abreast of relevant changes in automobiles and dealership products.

• Maintain awareness of factory-recommended maintenance schedules.

Successful Candidates Possess:

• Experience working within a Dealership environment preferred, and 1-3 years Service Advisor Experience.
• Kia/Hyundai Experiences and CDK is an asset
• Individual who prioritize customer satisfaction with the highest CSI
• Strong communication skills
• Demonstrated excellent telephone demeanor
• Organizational ability and attention to detail
• Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
• Professional phone handling experience
• Customer-service and sales experience
• Ability to do all of the job requirement above

\We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!

A great place to work and grow into your career and income. Only selected candidates will be contacted for an interview.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Kia of St Catharines will also provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.

Benefits:

• Vision care
• Dental care
• Extended health care

Job Type: Full-time

Pay: $40,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Experience:

• service advisor: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person