Service Advisor

Service Advisor

About Us

United Motorsports of Richmond is a premier provider of high-performance motorcycles, ATVs, side-by-sides, dirt bikes, pontoons, jet skis, and other motorsports vehicles. With ten convenient locations across Kentucky, Ohio, and West Virginia, we take pride in offering top-tier products and delivering exceptional customer service. As an authorized dealer for industry-leading brands such as Kawasaki, Can-Am, Polaris, Honda, KTM, Sea-Doo, and Yamaha, we are passionate about powersports and committed to helping our customers fuel their passion for adventure.

Job Description

Are you ready to turn your passion for motorsports and the outdoors into a rewarding career? United Motorsports is seeking enthusiastic and driven Service Advisor to join our team!

Looking for a job that combines competitive pay with great culture? Have you been considering the motorsports industry but don't know how to break in? Are you an outdoors enthusiast and have experience working in a fast-paced environment? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.

The Service Advisor must have the eagerness to learn about current and new product offerings, plus be organized, detail-oriented, and have strong communication skills.

What You’ll Do:

• Communicate and maintain a positive relationship with the technician team.
• Greet customers and actively listening to their needs.
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in vs repairing their unit.
• Manage and oversee the dealership’s workflow by maintaining an accurate schedule for both in-house workflow and porter services.
• Call customers to advise them about service requirements, technician upsells, and unit completion.
• Maintain positive customer relationships to ensure repeat business.

What We’re Looking For:

• Proven work experience as a Service Advisor or similar role
• Self-motivated with strong customer service skills
• A strong understanding of the powersports industry, including the technology and maintenance requirements.
• Proficiency with industry-specific software (Lightspeed)
• Excellent customer service skills, including interpersonal communication expertise.
• Strong organizational, decision-making, and problem-solving skills

Education and Experience

• High School Diploma or Equivalent
• 1+ Years Experience in Related Industry
• Customer Service Experience
• Previous Dealership Sales Experience A Plus

Why United Motorsports?

• Vacation Pay
• Medical
• Dental
• Vision
• 401(K) with Company Match
• Company Paid Life Insurance
• Employee discounts on brands you love