Service Advisor

Join Our Team at INFINITI of Beachwood!

INFINITI of Beachwood is looking for an experienced, motivated, and customer-focused Automotive Service Advisor to join our service department.

We are seeking someone who takes pride in delivering exceptional customer service, building long-term relationships, and helping customers maintain their vehicles.

The ideal candidate is organized, professional, sales-driven, and comfortable working in a fast-paced luxury automotive dealership.

Key Responsibilities

• Greet customers professionally and provide an exceptional service experience.
• Listen to customer concerns and accurately document repair requests.
• Review vehicle maintenance history and recommend manufacturer-required and appropriate maintenance services.
• Present technician-recommended repairs and explain their value to customers.
• Prepare accurate repair orders and estimates.
• Communicate regularly with customers regarding vehicle status, repair costs, and completion times.
• Work closely with technicians, the shop foreman, and parts department to ensure efficient repairs.
• Follow up on declined services and future maintenance opportunities.
• Maintain accurate repair orders and ensure timely completion and closing.
• Meet individual customer satisfaction, service sales, and performance goals.

Qualifications

• Previous automotive service advisor experience preferred.
• Luxury dealership experience is a plus.
• Strong communication and customer service skills.
• Ability to explain automotive repairs and maintenance clearly.
• Strong organizational and multitasking abilities.
• Experience with dealership management systems preferred.
• Professional appearance and positive attitude.
• Valid driver's license.

What We're Looking For

We want someone who:

• Takes ownership of the customer experience.
• Knows how to build trust and long-term customer relationships.
• Is confident presenting recommended maintenance and repairs.
• Understands the importance of customer retention and service department profitability.
• Communicates effectively with customers and technicians.
• Is dependable, accountable, and team-oriented.
• Wants to grow professionally and financially.

What We Offer

• 401(K)
• Dental Insurance
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Vision Insurance
• Referral Program
• Opportunity to work with a respected luxury automotive brand.
• Professional and supportive team environment.
• Opportunities for career growth and development.
• Ongoing training and manufacturer product education.