Service Advisor

The Service Advisor serves as the primary point of contact between customers and the service department. They are responsible for understanding customer concerns, recommending appropriate services, and ensuring a smooth and efficient repair process. The role requires excellent communication, technical knowledge, and customer service skills to enhance customer satisfaction and drive business success.

Key Responsibilities:

• Greet customers and assess their vehicle service needs.
• Listen to customer concerns, gather information, and accurately document service requests.
• Provide service recommendations based on vehicle diagnostics and manufacturer guidelines.
• Prepare cost estimates, explain repairs, and obtain customer approvals.
• Coordinate with technicians to ensure timely service completion.
• Keep customers informed about repair status and any changes in service requirements.
• Handle customer inquiries, concerns, and complaints professionally.
• Process invoices, payments, and warranty claims as necessary.
• Maintain accurate records of customer interactions and vehicle service history.
• Promote additional services and products to enhance customer experience.

Qualifications:

• Bachelor’s degree in automotive, business, or a related field.
• Previous experience in automotive service, customer service, or a related role preferred.
• Strong communication and interpersonal skills.
• Knowledge of automotive systems and repair processes.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in computer systems and service management software.
• Customer-focused with strong problem-solving abilities.
• Proficient in using MS or Google Applications
• Has a valid Driver's License

Job Type: Full-time

Pay: Php20,000.00 - Php23,000.00 per month

Benefits:

• Company events
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person