Service Advisor

We are seeking a highly motivated Service Advisor to join our prestigious Company. As a Service Advisor, you will play a key role in delivering exceptional customer service and driving sales of high-performance German vehicles. You will engage with affluent customers, understand their specific needs, and guide them through the vehicle selection process, from initial consultation to post-purchase support.

Key Responsibilities:

• Build lasting relationships with high-net-worth customers and ensure their complete satisfaction throughout the sales process.:
• Maintain expert-level knowledge of complete range of vehicles, including [model names like BMW X5, Audi Q7, Mercedes S-Class, Porsche 911, etc.]..
• Recommend appropriate repair, maintenance, and parts solutions based on the customer's needs, vehicle history, and manufacturer recommendations (e.g., oil changes, brake repairs, tire rotations, timing belt replacement).
• Provide accurate and detailed written estimates for repairs, parts, and labor costs, ensuring full transparency with customers.
• Create detailed job cards and service estimates, clearly explaining costs and timelines
• Process service orders, ensuring the correct parts are ordered, scheduling appointments for service, and ensuring availability of parts in a timely manner.
• Follow up with customers about upcoming scheduled maintenance and offer reminders for recommended services (e.g., brake check, fluid flush)
• Respond to customer inquiries, both in-person and over the phone, regarding car repair services, pricing, and availability.
• Address customer complaints or concerns in a professional and empathetic manner, ensuring satisfaction while maintaining the integrity of the repair process.
• Follow up with customers after the service is completed to ensure satisfaction and address any post-service issues.
• Work closely with service technicians to ensure that all repairs and maintenance tasks are performed correctly and efficiently.
• Consistently meet or exceed sales goals for parts, labor, and services, while maintaining a high level of customer satisfaction.
• Report on sales performance, identify trends, and adjust sales strategies to meet goals.
• Experience:
• Minimum of 1-3 years of experience in automotive sales, customer service, or repair service.
• Strong knowledge of vehicle maintenance, repair services, and parts is essential.

Job Type: Full-time

Work Location: In person