Service Advisor / Customer Service

Service Advisor / Customer Service

Bibra Lake, WA | Full-Time | $75,000+ depending on experience

No dealership pressure. No nonsense. Just a solid Service Centre and a good team.

Purely Commercials is a well-established Perth business with a busy Service Centre in Bibra Lake.

We’re looking for an experienced Service Advisor / Customer Service person to join our team and be the key link between our customers and technicians.

What you’ll be doing

• Manage daily bookings and keep the workshop schedule running smoothly
• Be the first point of contact for customers, both over the phone and face-to-face
• Keep customers updated on the progress of their vehicle
• Communicate between technicians and customers regarding repairs, quotes and approvals
• Prepare quotes, job costings and invoices in the DMS
• Order and track parts as required
• Follow up suppliers and delivery timeframes
• Coordinate outsourced work and raise purchase orders
• Keep jobs moving and customers informed
• Provide great customer service from booking through to vehicle collection

What we’re looking for

• Previous Service Advisor, workshop customer service or similar automotive experience
• Basic automotive and parts knowledge
• Strong customer service and communication skills
• Organised and able to juggle multiple jobs and priorities
• Comfortable communicating with both customers and technicians
• Confident using computer systems and learning new processes
• Someone who takes ownership, follows things through and gets things done

Experience with vans, utes, 4x4s or commercial vehicles would be an advantage.

What you’ll get

• $75,000+ depending on experience
• Full-time, stable position
• No unrealistic dealership KPIs or sales pressure
• Variety across vans, 4x4s, utes, motorhomes and commercial vehicles
• A straightforward, down-to-earth team
• Long-term opportunity with an established Perth business

Apply now

If you know your way around a workshop, enjoy dealing with customers and want a role where you can get on with the job without the dealership pressure, we’d like to hear from you.

Apply now and tell us a little about your automotive or workshop experience.