Service Advisor / Customer Service Representative -Central Coast

Service Advisor

• Are you looking for a varied role where you can let your customer service skills shine?
• Full-time - Monday to Friday 7.30am - 5.00pm, every 2nd Saturday 7.30am - 12.00pm

How we are different?

Express Lube is a well-known Auto Service business with 9 workshops and growing. Now is an exciting time to join our team as wheels are in motion to expand throughout NSW and nationally.

Our team works to ensure our customers receive expert advice and efficient top-notch service, and quality products at a competitive price. We are known for our friendly and collaborative environment.
We are now looking for a Service Advisor to join our team!

Your new role:

Our Service Advisors are the face and voice of Express Lube. We value team players who like to share duties and get the work done.
Your core responsibilities include:

• Customer Service Delighting our customers on the shop floor and responding to enquiries over the phone
• Liaising with our suppliers and providing guidance
• Working with the broader team to make sure our customers are happy
• Day to day operations, including opening and closing the store, taking payments and inventory management

Here is what is incredible about working with us:

If you are successful as a part of our Express Lube family, you'll be a part of a unique team with a great community spirit and business that's growing fast!

The work is varied, fast-paced, and you get to talk to lots of different people every day.

We offer ongoing training and support to help you develop and grow your career with us, combined with a focus on work/ life balance in a fun and collaborative environment.

We would love to see your application if;

• You love customer service – this role will see you talking with our new and existing customers to discover their needs so you can find the right solution for them.
• You have excellent communication skills and quickly build rapport with customers and colleagues.
• You are passionate and enthusiastic about representing a brand that offers the best possible service.
• You have an excellent eye for detail and care about a quality customer experience.
• You are happy to share duties and do what it takes to get the work done.

An ability to work to and achieve individual & team sales targets will make you a stand-out applicant.

Please attach your resume and in your cover letter, please answer the application questions below.

Application Question(s):

• Please provide an example of when you have gone above and beyond to delight a customer?
• How do you prioritise and manage your workload?
• What would you bring to our team?
• Describe yourself in 3 words.

Work Authorisation:

• Australia (Preferred)

COVID-19 considerations:
We follow all NSW Government COVID-19 recommendations to keep our people and customers safe.