Service Advisor - Fixed Term

CAL Isuzu is New Zealand’s largest Isuzu truck dealership, with branches across Whangarei, Auckland, Hamilton, and Tauranga. Built on strong customer relationships, operational excellence, and a commitment to keeping New Zealand’s transport industry moving, CAL Isuzu continues to grow as a leading name in the commercial vehicle industry.

Our Hamilton branch is currently entering an exciting new phase as we rebuild and transform our Waikato dealership into a modern, state-of-the-art facility — and we are looking for a motivated Service Advisor to join our service team on a fixed-term maternity leave cover.

This is a fantastic opportunity to join a busy and supportive team environment while gaining experience with one of New Zealand’s leading truck dealerships.

About the Role

As a Service Advisor, you will be the key link between our customers and workshop team, ensuring a smooth, professional, and efficient service experience from booking through to vehicle completion and handover.

You’ll work closely with customers, technicians, and the wider service department to help keep jobs flowing efficiently while maintaining a high level of customer communication and satisfaction.

Key Responsibilities

• Welcoming and assisting customers in a professional and friendly manner
• Receiving, recording, and managing service bookings and job requests
• Liaising between customers and workshop technicians regarding job progress
• Providing accurate updates on timelines, costs, and required work
• Preparing job cards, invoices, and service documentation
• Maintaining strong customer communication throughout the repair process
• Supporting the workshop and service team with daily coordination
• Ensuring all service administration is completed accurately and efficiently

About You

• Previous experience in a Service Advisor, automotive, or customer service role (truck or automotive industry preferred)
• Strong communication and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Confident using computer systems and service scheduling tools
• Detail-focused, organised, and team-oriented
• Positive attitude with a strong customer service focus

What We Offer

• Opportunity to be part of a major Waikato dealership transformation
• Supportive and experienced Hamilton service team
• Competitive remuneration package based on experience
• Southern Cross Health Insurance
• Long Service Awards
• Active Social Club
• Birthday Gift
• Free Parking!

If you enjoy delivering excellent customer service in a busy workshop environment and want to be part of an exciting period of growth and development, we would love to hear from you.