Service Advisor - Ford

Service Advisor – Murgado Ford of Chicago

Location: Chicago, IL | Job Type: Full-time | Pay: Competitive base pay plus performance-based incentives

About Murgado Ford Of Chicago Murgado Ford of Chicago, part of Murgado Automotive Group, is looking for a customer-focused Service Advisor to join our service team. In this role, you will be the main point of contact for customers during the vehicle maintenance and repair process, helping ensure a smooth, transparent, and professional service experience from drop-off to delivery.

What You’ll Do

• Greet customers promptly and provide a welcoming, professional service experience
• Listen to customer concerns, document vehicle issues, and create accurate repair orders
• Communicate recommended maintenance and repair needs clearly to customers
• Provide estimates, explain costs, and keep customers updated on repair status and timing
• Coordinate with technicians to help ensure work is completed accurately and efficiently
• Recommend additional services based on vehicle inspection findings and maintenance schedules
• Resolve customer questions or concerns with professionalism and urgency
• Maintain accurate customer, vehicle, warranty, and repair documentation

What We’re Looking For

• Previous Service Advisor experience or a similar customer-facing automotive role preferred
• Strong understanding of automotive repair and maintenance services
• Excellent communication skills with the ability to explain technical information clearly
• Strong organization, attention to detail, and follow-through
• Ability to multitask and stay professional in a fast-paced service environment
• High school diploma or equivalent required; additional automotive or customer service training is a plus
• Valid driver’s license with a clean driving record
• Ability to work a flexible schedule, including some weekends

Why You’ll Love Working Here

• Competitive compensation with performance-based incentives
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off
• Employee discounts on vehicles, parts, and service
• Ongoing training and career development opportunities
• Supportive, team-oriented dealership environment

Apply Today

If you’re a motivated automotive service professional who enjoys helping customers and keeping the service process moving, we’d like to hear from you. Apply today to join Murgado Ford of Chicago as a Service Advisor.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salary depends on experience and performance.