Service Advisor I

Company Overview:

Sunshine Quality Solutions is a leader in the Agricultural and Turf Care industry, operating 17 locations across southern Louisiana and southern Mississippi. With over 85 years of experience, we are committed to delivering exceptional service and fostering career growth in a supportive team environment.

Description:

Sunshine Quality Solutions is seeking a dynamic results-driven Service Advisor to join our team. In this role, you'll manage the service operations within our dealership, optimizing processes to ensure both internal and external customer satisfaction. You'll oversee the entire work order cycle, drive the sale of service labor and parts, and ensure our technicians maintain high productivity to meet service department goals and budgets.

Responsibilities:

• Oversee the entire work order cycle, from generation to closing and invoicing.
• Manage equipment trucking and maintain accurate service records.
• Sell service labor and parts, ensuring tech productivity to meet department budgets and goals.
• Collaborate with Service Manager to implement continuous process improvements.
• Enforce and monitor effective Service Department processes to ensure customer satisfaction.
• Assign jobs and tasks to employees based on skills and expertise.
• Review work orders for accuracy before billing.
• Ensure timely completion and submission of Warranty and Product Improvement claims for maximum credit.
• Maintain tools, equipment, and vehicles in good working order.
• Coach and develop team members, supporting their growth and skill development.
• Participate in employee reviews and performance assessments.
• Seek out and engage in company-sponsored training to enhance skills and knowledge.
• Foster positive working relationships with peers, management, and customers, upholding a commitment to teamwork and excellent service.
• Ensure company reputation aligns with core values in the community.

Company Benefits:

Sunshine provides a comprehensive benefits package to full-time employees, featuring flexible work hours and family-friendly benefits:

• Medical, Dental, Vision, and Life Insurance (including AD&D)
• 401(k) with employer match
• Company-paid Short-Term Disability
• Company-funded Health Savings Account
• Paid Time Off: Vacation, Sick Leave, Company Holidays, Bereavement, Jury Duty
• Incentive pay
• Membership in Deere Employees Credit Union
• Access to John Deere University training
• Opportunities for career growth in a supportive team environment

Qualifications:

Required:

• 3-4 years of experience in service department operations, preferably in Ag/Turf.
• Strong computer skills, including proficiency in Microsoft Office and internet functions.
• Proven ability to lead and hold a team accountable to performance standards.
• Basic understanding of financial principles related to service department operations.
• Ability to perform duties with some guidance and assistance.
• Willingness to learn and grow, with the ability to quote large Ag jobs and explain diagnoses and repairs with support.
• Ability to analyze and interpret internal reports.
• Flexibility to work extended hours and weekends as needed.
• Excellent customer service and communication skills.

Preferred:

• Familiarity with John Deere and competitive products.
• 4+ years of experience in service department operations.

Physical Requirements:

• Ability to sit for extended periods while working at a desk or computer.
• Occasional lifting of up to 25 pounds (e.g., files, office supplies, or equipment).
• Ability to use a computer, phone, and other office equipment for extended periods.
• Occasional bending, reaching, or walking around the office
• Ability to maintain focus and attention to detail in a fast-paced office environment.

At Sunshine Quality Solutions, we are committed to creating an inclusive and supportive workplace. We invite you to apply and join our team—your unique skills and experiences are valued here!