Service Advisor (Johor)

ABOUT US

Sime Darby Auto Performance Sdn Bhd (SDAP) is the official importer of Porsche vehicles in Malaysia, taking over the local operations since 2010. SDAP is the authorised distributor and seller of Porsche vehicles and parts and also provides Aftersales Services for Porsche vehicles in Malaysia. It currently operates at Porsche Centre Ara Damansara, Porsche Centre Sg Besi, Porsche Centre Penang, Porsche Centre Johor Bahru. SDAP is under the Sime Darby Motors Division, a member of the Sime Darby Group.

WHY JOIN US

We believe in making a difference collectively, in an inclusive working environment that values a diversity of skills, backgrounds, experiences and cultures. If you are a self-motivated individual who wants to be part of a powerful force shaping the future of Porsche, join our team and start driving real change.

Responsibilities

• Conduct Service Consultations
  Perform vehicle service consultations directly with customers at the designated location, ensuring clear communication and accurate understanding of service needs.
• Coordinate Diagnostic Test Drives
  Arrange test drives with Service Technicians and Team Leader/QC to confirm accurate diagnosis of vehicle concerns.
• Prepare Comprehensive Service Orders
  Generate detailed service orders including vehicle data, diagnostic findings, estimated technical units (TU’s), labor hours, completion timelines, and cost scope. Document customer-reported issues in their original wording for accuracy.
• Verify Parts Availability
  Confirm required parts are available prior to initiating repairs to avoid delays and ensure smooth workflow.
• Check for Open Campaigns
  Review and confirm any outstanding service campaigns before the scheduled booking time.
• Promote Dealership Products and Services
  Present and upsell Porsche equipment, Porsche Driver’s Selection (PDS) products, and dealership services during customer consultations, aligning recommendations with customer needs.
• Conduct Post-Service Follow-Ups
  Perform follow-up calls to customers after service completion to ensure satisfaction and address any concerns regarding the services provided.
• Manage Service Reminders and Warranty Extensions
  Organize and execute service reminder outreach, including communication on upcoming maintenance and warranty extension opportunities

Qualification

• Cert or Diploma in the Automotive Field (SKM, Automotive Tech)
• Minimum 3 years’ experience in Automotive Service Line / Customer Service
• Previous experience the automotive industry will be an added advantage
• Excellent customer relations skills with pleasant personality
• Good command of English and Bahasa Malaysia
• Computer literate
• Possess a valid driving license