Service Advisor | Anchorage Area Regional Application

Job Type

Full-time

Description

Anchorage, AK | Palmer, AK | Mercedes-Benz | Chevrolet Buick GMC Cadillac | Porsche | Audi | Volkswagen | Service Advisor | Luxury |Alaska | Pipeline | Multiple locations | Veterans encouraged to apply | $100,000+ OTE

This is a general application for Service Advisor openings across Swickard's Anchorage and Mat-Su Valley area dealerships. Qualified candidates will be contacted as opportunities arise.

IS THIS YOU?

• You're an experienced service advisor who takes genuine pride in how you communicate, follow through, and care for every guest

• You thrive in a process-driven, guest-first environment and you hold yourself to a standard that shows up in your CSI scores

• You're open to exploring what's next -- and want to be in conversation with a growing Pacific Northwest automotive group before a specific opening arises

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

We operate multiple dealerships across the Anchorage and Mat-Su Valley markets, representing iconic brands that guests trust and return to. When Service Advisor openings arise at any of our locations, we want qualified candidates ready to go. If you're an experienced advisor in or open to the Pacific Northwest, we'd like to start the conversation now.

Our Anchorage & Mat-Su locations include:

• Mercedes-Benz of Anchorage

• Porsche, Audi, Volkswagen of Anchorage

• Chevrolet, Buick, GMC, Cadillac of Anchorage

• Buick GMC of Palmer

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery

• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle performance

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

• Deliver a consistent guest experience that reflects the standard of the brand and the store

WHAT WE'RE LOOKING FOR

• Demonstrates a high HQ (Hospitality Quotient) -- kindness and optimism, intellectual curiosity, strong work ethic, empathy, self-awareness, and integrity

• 2+ years of service advisor experience in a franchised dealership preferred -- luxury, import, or domestic brand experience all welcome

• Track record of strong CSI and NPS performance and repeat guest relationships

• Clear, composed communicator -- able to manage high volume accurately without losing attention to the guest experience

• Reynolds & Reynolds or CDK experience preferred

• Valid driver's license with a clean driving record

• A genuine hospitality mindset -- you treat every guest interaction like it matters, because it does

WHAT WE OFFER

• Top advisors earn $100,000+ annually -- compensation specific to each store and opening

• Open service appointment schedule -- guests book when it's convenient for them, keeping the drive consistently active

• Paid manufacturer training and ongoing certification opportunities

• Medical, dental, vision, life, and pet insurance

• 401(k) plan

• Paid time off and paid holidays

• State-of-the-art facilities with current diagnostic tools and technology

• Career path -- strong advisors grow into senior advisor and service management roles at Swickard

• Employee vehicle purchase and service discounts

WHY SWICKARD AUTO GROUP -- ANCHORAGE & PALMER

• Multiple brands, multiple locations -- Chevrolet, Buick, GMC, Cadillac, Porsche, Audi, Volkswagen, and Mercedes-Benz across the Anchorage and Palmer areas means real variety and the right fit for the right advisor

• A hospitality-first culture where the service advisor is treated as central to the guest experience -- not just a transaction processor

• Swickard is consistently ranked as one of the fastest-growing dealer groups in the US by Automotive News -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest

• A company that invests in your long-term growth -- training, certifications, and a clear path forward

This isn't a posting for a role that's open today -- it's an invitation to connect. Swickard operates multiple dealerships across the Anchorage and Mat-Su Valley markets and we proactively build relationships with strong service advisor talent so that when an opening arises, we're ready to move. If you're a guest-first, process-driven advisor who holds yourself to a high standard, we want to know you.

If you're open to a conversation about what's possible in Alaska with Swickard -- we'd like to hear from you.

Salary Description

$50K - $100K+ OTE per year