Service Advisor (Reception)

Full and Part-time Positions Available
Service Advisor (Reception)
The Spaw | Employee Position | Benefits Available
Hours of Operation: Tues-Sat: 815-5:15

How to Apply:
Complete the pre-interview questionnaire and submit your resume here:
https://thespawoxford.com/join-our-team/service-advisor-reception/

Local dog grooming spa is seeking full and part-time Service Advisor(s) (Reception) to join our team in a cage-free, full-service dog spa in Oxford, MS. Our focus is on the emotional well-being of the dogs we work with, ensuring an stress-free and compassionate grooming experience. No phone inquiries, please!

Learn More About Our Approach:
Watch our video: https://vimeo.com/705843007

The Service Advisor(s) is the primary point of contact for clients at The Spaw. This role focuses on delivering an exceptional client experience while supporting daily operations, staff communication, and pet safety. Comprehensive Support for our Grooming Team: Client services team handles scheduling, invoicing, new client intake, vaccine verification, and other administrative tasks, so you can focus entirely on grooming.

Key Responsibilities:

• Serve as the first point of contact for clients via phone, email, text, web inquiries, and in person.
• Respond to client inquiries promptly and professionally, meeting established response-time standards.
• Maintain a high level of client satisfaction through clear communication, accuracy, and follow-through.
• Greet clients and manage check-in/check-out.
• Schedule appointments and manage client accounts.
• Communicate pet updates and service outcomes to clients.
• Verify pet health information and maintain accurate records.
• Process payments and assist with administrative tasks.
• Support daily operations, staff coordination, and facility cleanliness.
• Monitor animal health and follow safety protocols.

Qualifications:

• Customer service experience required; pet care experience preferred.
• Strong communication, organization, and problem-solving skills.
• Comfortable handling dogs of all breeds and temperaments.
• Calm, professional, and positive attitude in a fast-paced environment.
• Comfortable using computers and scheduling software.

Performance Expectations May Include:

• Meeting or exceeding established client response-time benchmarks.
• Maintaining accurate client and pet records with minimal corrections required.
• Supporting positive client feedback, reviews, and retention.
• Contributing to smooth daily operations and on-time service flow.

Schedule:

• Tuesday thru Saturday 8:15-5:15

Compensation:

• Commensurate with level of experience, demonstrated proficiency and efficiency

Benefits after established waiting period:

• Health, dental, and vision insurance.