Service Advisor / Receptionist

About the role

We are seeking a motivated Service Advisor / Service Writer to join our supportive team at Lancaster Motor Group. As a Service Advisor, you will be the key link between our clients and the workshop team. You'll provide exceptional customer service, manager repair orders and provide informative and professional communication to our clients.

What you'll be doing

• Greeting clients and managing service books (in person and over the phone)
• Clearly explaining vehicle service and repair requirements
• Preparing repair orders and cost/time estimates
• Leasing between clients and technicians to ensure a smooth workflow
• Upselling additional services and maintenance where appropriate
• Following up with clients to ensure satisfaction and repeat business.

What we're looking for

• Strong customer service and communication skills
• Ability to build rapport and maintain professional relationships.
• Sound computer literacy (ERA, Pentana or similar systems advantageous but not necessary).
• A proactive, organised and team-oriented approach.
• Previous experience as a Service Advisor in the automotive industry preferred but not essential.

What we offer

At Lancaster Motor Group, we are committed to providing a supportive and rewarding work environment. We offer a competitive salary with a strong commission structure and on-the-job training. We believe in creating a fun and supportive work environment where you can be yourself and make a difference.

Who we are

Lancaster Motor Group has a proud and unique history spanning over 100 years in the Hunter Valley community. Privately owned and family-operating since its creation, Lancaster Motor Group is an award-winning provide of automotive sales and services and has grown its operations to include six brands at its Singleton Dealership. We believe in investing in our customers, staff and the community and this is build into everything we do.

We would love for you to join our team. If you are interest in this exciting opportunity, please apply now.