Service Advisor / Service Executive

Extending courteous reception to customers

Establish the complaints in the vehicle after a road test

Provide reasonable time and cost estimates for repairs

Job allocation to supervisors and monitoring of workflow

Regular update to customers on the status of job

Explain the final repair jobs carried out with details of parts repaired or replaced during the activity

Explain the cost of repairs to clarify the chargeable and free-of-cost jobs carried out

Ensure the vehicle is delivered to the satisfaction of the customer

Collect post-service feedback and carry out any corrective measures if Required

Advanced service booking based on existing workshop load and available Resources

Educate the customer on do s don ts, general maintenance practices and regular service schedule for the vehicle

Inform the customer of the value-added services available through the workshop