Patriot Dealerships

We are looking for a motivated, customer-focused individual to join our service department as a Service Advisor Trainee.
This position is designed for someone who wants to build a career in automotive service and ultimately grow into a full-time Service Advisor role. The trainee will gain experience in both business development and service-lane operations, allowing them to learn how to generate service opportunities, communicate with customers, manage appointments, and support the day-to-day flow of a busy service department.
Our goal is simple: when our service department grows and we need another Service Advisor, we want this person to be ready to step into that position.
Schedule
Monday, Tuesday, Thursday &amp; Friday: 7:00 AM – 5:30 PM Saturday: 7:00 AM – 5:00 PM Wednesday: Off
Monday, Tuesday, Thursday &amp; Friday — Business Development
During the week, the Service Advisor Trainee will primarily work within our Service Business Development Center, focusing on generating appointments and reconnecting with customers.
Responsibilities will include:
<ul>
<li>Making outbound calls to current and previous service customers</li>
<li>Communicating with customers through phone, text, and email</li>
<li>Following up on recommended or previously declined services</li>
<li>Contacting customers who are due or overdue for maintenance</li>
<li>Re-engaging customers who have not visited recently</li>
<li>Scheduling service appointments</li>
<li>Identifying opportunities within different lead sources</li>
<li>Maintaining accurate customer notes and follow-up activity</li>
<li>Learning how to communicate the value of dealership service</li>
<li>Working closely with Service Advisors and management to help fill the service schedule</li>
</ul>
Key Performance Indicators
Performance during the week will be measured through clear, trackable KPIs, including:
<ul>
<li>Number of outbound customer contacts</li>
<li>Phone calls completed</li>
<li>Text messages sent</li>
<li>Emails sent</li>
<li>Number of appointments scheduled</li>
<li>Appointment conversion rate</li>
<li>Appointment show rate</li>
<li>Ability to convert different types of service leads</li>
<li>Quality and consistency of customer follow-up</li>
</ul>
This is not simply a call-center position. The purpose of the BDC portion of the role is to teach the trainee how to communicate with customers, recognize service opportunities, overcome objections, and generate business — all skills that are essential to becoming a successful Service Advisor.
Saturdays — Service Lane Training
Every Saturday, the Service Advisor Trainee will work directly in the service department and assist the Service Advisors.
Saturdays are designed to provide hands-on experience with the service-advisor role while helping improve the overall flow of the department.
Responsibilities may include:
<ul>
<li>Greeting customers as they arrive</li>
<li>Assisting with vehicle check-in</li>
<li>Helping clear congestion from the service lane</li>
<li>Directing and parking vehicles</li>
<li>Assisting Service Advisors with customer needs</li>
<li>Helping customers understand where they are in the service process</li>
<li>Communicating vehicle status updates</li>
<li>Assisting with vehicle pickup and delivery</li>
<li>Supporting the Saturday service team wherever needed</li>
<li>Providing an excellent customer experience</li>
<li>Learning the service write-up and repair-order process</li>
<li>Observing how Advisors present maintenance and repair recommendations</li>
<li>Learning how Advisors handle customer questions and objections</li>
</ul>
Advisor Coverage &amp; Development
If a Service Advisor is out during the week, the Service Advisor Trainee will have opportunities to fill in and assist with Service Advisor responsibilities.
As the trainee develops, they will gradually receive additional responsibilities and exposure to:
<ul>
<li>Writing repair orders</li>
<li>Customer write-ups</li>
<li>Maintenance presentations</li>
<li>Repair recommendations</li>
<li>Technician and customer communication</li>
<li>Repair-order management</li>
<li>Customer follow-up</li>
<li>Active delivery</li>
<li>Service-lane processes</li>
<li>Customer objection handling</li>
</ul>
Career Path
This position is specifically designed as a training and development role.
We are looking for someone who wants more than just a job. The ideal candidate wants to learn the automotive service business, develop strong customer-service and sales skills, and eventually become a Service Advisor.
As our service department continues to grow, the Service Advisor Trainee will be our first internal candidate considered when an additional Service Advisor position becomes available.
What We’re Looking For
The ideal candidate will be:
<ul>
<li>Highly motivated</li>
<li>Comfortable speaking with customers</li>
<li>Confident on the phone</li>
<li>Competitive and goal-oriented</li>
<li>Organized</li>
<li>Coachable</li>
<li>Professional</li>
<li>Dependable</li>
<li>Comfortable with measurable performance expectations</li>
<li>Able to communicate effectively through phone, text, email, and in person</li>
<li>Interested in building a long-term career in automotive service</li>
</ul>
Previous dealership experience is helpful but not required. We are willing to train the right person who has the attitude, work ethic, communication skills, and desire to grow.
Why This Role Is Different
Most entry-level dealership positions do not provide a clear path forward.
This one does.
You will spend the week learning how to generate business and communicate with customers, while Saturdays give you hands-on experience inside the service lane.
You will work directly alongside experienced Service Advisors and management while developing the skills necessary to eventually manage your own customers and repair orders.
If you want to become a Service Advisor, this is an opportunity to learn the position before being expected to perform it on your own.
Pay: From $18.00 per hour
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
Work Location: In person

Service Advisor Trainee

Service Advisor Trainee

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