Service Advisor (Tuen Mun)

Position Description

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
• Perform detailed daily record keeping and reporting

Requirements

• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goals
• Dealer Management System(s), Outlook, and MS Office
• Associate Degree or certificate in Automotive Technology, or equivalent, preferred
• Retail automotive service experience, preferred
• Fluency in Chinese and English