Service Advisor - Volkswagen Sri Hartamas

Job Highlights:

• Remuneration Package : Opportunity to earn additional branch incentives and upselling commissions
• Upselling commission on selected items (more than 10 items, eg. Brake pads/disc, Tyres, Windscreen, Alignment, AC Service and etc)
• Core Values Award by the Company for high achievers
• Established Volkswagen dealership with 3 branches nationwide

What you'll be doing
As a Service Advisor, you will be the first point of contact for customers, ensuring a high level of service and smooth coordination throughout their vehicle’s servicing or repair process.

• Attend to customer enquiries at the service reception/dialogue bay and issue job cards for proper documentation.
• Monitor repair/service progress and update customers on vehicle status.
• Provide technical advice and explanations to customers regarding their vehicles.
• Communicate customer concerns to the technical team for accurate diagnosis.
• Prepare quotations, secure approvals, and verify warranty coverage using maintenance records.
• Place orders with the Parts Department and inform customers once parts arrive.
• Liaise with Workshop Controller/Manager to ensure job quality before notifying customers for collection.
• Deliver vehicles within the stipulated timeframe in clean and tidy condition.
• Conduct follow-ups within 3 days of service/repair to obtain customer feedback.
• Upsell approved products/services to enhance customer satisfaction and achieve sales targets.
• Manage customer concerns professionally and escalate to the manager when required.

What we're looking for

• Proven experience in a customer-facing role, preferably within the automotive or related service industry.
• Diploma/Degree in Automotive or Mechanical Engineering (or related field), with strong technical knowledge and customer-handling skills.
• Minimum 2 years’ experience in a similar role
• Exposure to continental automotive brands (e.g: Volkswagen, Audi, Volvo, MINI, and Mercedes) would be an added value.
• Confident, dynamic, and customer-oriented, with the ability to thrive under pressure in a fast-paced environment.
• Willingness to learn and stay up-to-date with industry trends while contributing to a collaborative, customer-centric team culture.
• Able to work on alternate Saturdays.

What we offer
At Federal Auto, we are committed to the growth and development of our employees. We offer a competitive salary, comprehensive benefits package and opportunities for career advancement. Our focus on work-life balance and employee well-being ensures that you can thrive both professionally and personally.

How to Apply
Interested candidates are invited to apply online by submitting a detailed and updated resume. Only shortlisted candidates will be contacted.