Service Advisor / Writer

We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team. The ideal candidate will have a strong background in communication skills to effectively interact with customers. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing accurate information about vehicle maintenance, repairs, and services while also managing the service process from start to finish.

Responsibilities

• Greet customers and assess their service needs while providing excellent customer service throughout the entire process.
• Utilize automotive diagnostics and mechanical knowledge to offer informed recommendations for vehicle maintenance and repairs.
• Prepare detailed service estimates and invoices, ensuring accuracy in auto estimating.
• Upsell additional services based on customer needs and vehicle condition, enhancing overall sales performance.
• Collaborate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Maintain thorough documentation of services performed, including oil changes, brake repairs, transmission work, alignments, suspension services, tire services, engine repairs, shocks & struts.
• Manage cash handling processes efficiently while ensuring compliance with dealership policies.
• Stay updated on industry trends and advancements in automotive technology to provide customers with the best possible advice.

Requirements

• Previous experience is highly preferred.
• Strong background in auto service management or mechanic experience is a plus.
• Proficiency in automotive diagnostics and mechanical knowledge related to vehicle maintenance and repair.
• Excellent customer service skills with the ability to communicate effectively with clients.
• Experience in service writing and understanding of automotive service processes.
• Familiarity with various automotive systems including transmissions, air brakes, alignment, suspension, tire services, diesel engines, shocks & struts, and brake repair.
• Ability to work collaboratively within a team environment while also being self-motivated.
• Prior experience in automobile sales or cash handling is beneficial. Join us as we strive to provide top-notch automotive services while fostering a positive environment for both our customers and employees. Your expertise will be invaluable in helping us achieve our mission of excellence in customer care.
• Ability to work with various software systems like Identifix, Alldata and Mitchell.
• Will be in charge of keeping the inventory up to date.
• Have to be able to go to pick up and drop off customers and cars for service.
• Must maintain restroom and office clean and organized.
• Must be willing to study the systems we use at least one hour a day if you don't know how to use them, until you feel confortable using them.
• Ability to do multiple tasks at the same time.

Pay: $17.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Tuition reimbursement

Language:

• English (Required)

Work Location: In person