Service Advisor/Administrator

Job Summary

Join our friendly team as a Service Advisor/Administrator, for our family run business. Where you'll be the vital link between our valued customers and our skilled service technicians. In this energetic role, you will coordinate vehicle repairs, provide exceptional customer service, and ensure smooth administrative operations. Your enthusiasm and organizational skills will drive customer satisfaction and operational efficiency, making every customer interaction positive and memorable. This position offers a fantastic opportunity to develop your career in automotive service while working in a lively, supportive environment.

Duties

• Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
• Schedule service appointments efficiently, managing the flow of daily work orders
• Provide clear explanations of recommended services and upsell additional maintenance or repair options to enhance customer value
• Handle cash transactions accurately, including processing payments and issuing receipts
• Maintain detailed records of service orders, customer interactions, and vehicle history in the system
• Collaborate with technicians to prioritize repairs and ensure timely completion of services
• Assisting the business administrator with other admin jobs.

Skills

• Experince within the motor trade or similar is highly preferred, allthough full training can be given
• The suitable applicant must be competent in the use of computers and typing
• Excellent customer service skills with a friendly, professional demeanor
• Strong communication abilities to clearly explain technical information to customers of all backgrounds
• Ability to handle cash transactions accurately and responsibly
• Organizational skills to manage multiple tasks efficiently in a fast-paced environmentThis role is perfect for motivated individuals eager to grow their career in automotive service support. We value energetic team players who thrive on delivering outstanding customer experiences while ensuring operational excellence. Join us and be part of a vibrant team dedicated to quality service and continuous improvement!

The hours of work are Monday - Friday 8am-5pm

Salary depending on experience.

Pay: £14.00-£15.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Work Location: In person