Service Advisor/Workshop Controller

Job Summary
We are seeking a professional and customer-focused Service Advisor to join our Land Rover team. The successful candidate will act as the primary point of contact for customers, providing exceptional service while managing vehicle repairs and maintenance appointments. This role involves the importance of ensuring customer satisfaction through effective communication and technical understanding. The Service Advisor plays a vital role in fostering customer loyalty and supporting the smooth operation making them aware of our additional services, ordering parts, invoicing and maintaining accurate cash handling procedures, of our service department.

Responsibilities

• Greet customers warmly and assess their vehicle service needs in a professional manner
• Explain repair and maintenance requirements clearly, ensuring customers understand the scope of work
• Making customers aware of our additional services or repairs that benefit the customer's vehicle and safety
• Schedule appointments efficiently, managing workflow and ordering parts to optimise productivity
• Invoicing and handle the transactions accurately, including processing payments and issuing receipts
• Maintain detailed records of customer interactions, repairs, and billing information
• Liaise with the technical team to communicate customer concerns and ensure timely completion of work
• Follow up with customers post-service to ensure satisfaction and address any further needs
• Keep up-to-date with vehicle technology and mechanical knowledge to provide informed advice

Qualifications

• Proven experience in customer service or automotive service advisory roles is preferred
• Strong mechanical knowledge to understand vehicle repairs and communicate effectively with technicians
• Excellent communication skills, both verbal and written, with a friendly demeanour
• Ability to upsell services tactfully while prioritising customer needs
• Proficiency in sales and warranty payment handling procedures with attention to accuracy and security
• Organised with good time-management skills to handle multiple appointments efficiently
• A valid driving licence is desirable but not essential
• A professional attitude with a focus on delivering outstanding customer experiences

This role offers an engaging environment where your technical knowledge and customer service skills will be valued. We encourage proactive individuals who are eager to grow within the automotive industry.

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Work Location: In person