Service Advisor/Writer

Hansel Ford of Napa is looking a full-time Service Advisor to join our team!!

As a Service Advisor, you’ll play a key role in guiding customers through their service experience from start to finish. You’ll serve as the trusted link between customers and our technicians, helping guests understand their vehicle needs while delivering an experience that feels supportive, informed, and efficient.

Pay Range
Depending on job performance, the Service Advisor compensation ranges from $36,500.00 to $160,000 +.

Why you’ll love this role

• Real earning potential: transparent pay plan tied to performance
• Brand prestige: represent Ford with factory training and certifications
• Team culture: supportive, high‑standards environment that celebrates wins

What you’ll do

• Greet every guest with a smile and deliver a premium check‑in experience
• Write and manage repair orders with complete, accurate documentation
• Present maintenance & repair recommendations clearly and ethically; gain approvals
• Follow up on declined work to ensure safety and retention
• Own the service lane flow: appointments, walk‑ins, updates, and promise times
• Coordinate with warranty providers and keep guests informed at every step

Qualifications and Skills

• Dealership service writing experience is required!
• Professional appearance and strong customer presence
  • Excellent communication skills — written & verbal
• Ability to confidently recommend and sell service
• Ford Service Advisor experience is a huge plus!
• Reliable, punctual, and customer‑focused
• Valid California driver’s license with a clean driving record
• Able to pass a drug test and criminal background screening

Benefits and Perks 

• Medical Insurance
• Dental Insurance
• Vision Plan
• Flexible Spending Plans
• 401-K Program
• 401-K employer contributions
• Employee Discounts on vehicles, service and parts

Equal Opportunity Employer. We celebrate diverse perspectives and are committed to a fair, inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

**Pay Defined:**The Service Advisor position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90, plus performance bonuses. The performance bonus may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.   

Why Work for Hansel Auto Group?

We are looking to hire you not only for a job, but for a future! We're proud that we have a good number of employees who have been with us for 10, 20, 30 and even 40 years!! Because we are family owned, you will become a member of our family when you join us at Hansel Auto Group. 

See how Caring Drives Us at: https://www.youtube.com/watch?v=2O5JHo_fEHU