Service Advisor/Writer

We are staffing up for a record season and currently recruiting experienced Service Advisors/Writers to join our team!

Our revolutionary processes are all about creating a better motorcycle buying and service experience for our customers and with employees who love what they do and who will contribute to the momentum of a fast and fun environment.

ENJOY WALKING INTO YOUR DEALERSHIP & SERVICE DEPARTMENT EACH DAY!

But don't just take our word for it, here's what some of our top service techs at our dealerships have to say...

• Volume “#1 Volume H-D Group = plenty of traffic, hours & awesome opportunities in the Service dept!”
• Appreciation “All your hardwork and time is greatly appreciated, which can sometimes go unnoticed elsewhere. Management does a great job letting you know your effort doesn't go unnoticed.”
• Atmosphere “We have a great family vibe going on. It is a fast paced dealership with lots of opportunity. All the right resources are in place to have a successful career.”
• Team “This is the best shop I have ever worked for. Competent staff, knowledgeable peers, everyone works together to achieve the common goal.”
• Fun environment “Positive place to work and tons of fun. I enjoy working side-by-side with all my co-workers.”

Pay Range:

Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards.

Major Duties and Responsibilities:

• Ability to work in a fast-paced environment and comfortable multi-tasking.
• Interact with customers both in-store and on the phone.
• Follow a structured sales process.
• Have working knowledge of the Harley model families.
• Be able to effectively manage open repair orders.
• Proactive follow up with current and previous customers.
• Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications & Job Requirements:

• Motorcycle background preferred but not required.
• Harley-Davidson enthusiast preferred but not required.
• Motorcycle endorsement and weekend availability.
• Possess sound judgment and decision-making ability.
• Previous Service Advisor/Writer experience in the automotive industry a plus.

Benefits:

• Aggressive Pay Plans.
• Comprehensive Paid Training.
• Employee Discounts.
• 401K with Company Match.
• Medical, Dental and Vision Insurance.
• Voluntary Term Life, Short and Long-Term Disability.
• Accident, Critical Illness and Cancer Insurance.
• Flexible Spending Account access.
• Legal Shield and Identity Theft Shield.
• Competitive Vacation Time.

Michael Veracka’s current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country.

• Riverside Harley-Davidson (Riverside, CA) #1 in California & the World
• Huntington Beach Harley-Davidson (Westminster, CA) #2 in California & the World
• Grit City Harley-Davidson (Renton, WA) #1 in Pacific NW
• Volcano Harley-Davidson (Gladstone, OR) #1 in Oregon
• Desert Wind Harley-Davidson (Mesa, AZ) #1 in Arizona
• Summit Harley-Davidson (Lindon, UT) #1 in Utah!
• Avalanche Harley-Davidson (Golden, CO) #1 in Colorado
• Rawhide Harley-Davidson (Olathe, KS) #1 in Kansas
• Atlanta Harley-Davidson (Lithia Springs, GA) #1 in Georgia
• The Woodlands Harley-Davidson (The Woodlands, TX) #1 in TX!
• Ironclad Harley-Davidson (Portsmouth, VA) #1 in Virginia

If you wish to be part of the BEST, please submit your resume today!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person