Service Advisor/Writer

Cenla Auto Repair is hiring a full-time Automotive Service Advisor to join our team.

The Service Advisor plays a major role in the success of our shop. You will be the primary connection between our customers and technicians—helping customers understand their vehicle's needs, presenting recommended repairs and maintenance, keeping them informed, and helping coordinate the workflow of the shop.

This is a great position for someone who is good with people, comfortable with sales, highly organized, and able to keep things moving in a busy environment.

Advise & Serve Our Customers

• Listen to customers and understand their vehicle concerns, needs, and goals.
• Review technician inspections and recommendations with customers.
• Clearly explain recommended repairs, maintenance, and services.
• Help customers prioritize repairs based on their needs and circumstances.
• Present estimates and sell recommended services using our company's processes and best practices.
• Answer customer questions by phone, text/email, and in person.
• Provide friendly, professional service from vehicle drop-off through pickup.

Keep Customers Updated

Communication is a major part of this position. Customers should never have to wonder what is happening with their vehicle.

You'll be responsible for:

• Providing timely updates throughout the repair process.
• Communicating inspection results and additional technician findings.
• Setting realistic expectations for repair timelines.
• Updating customers even when there isn't a major change or the vehicle is still being worked on.
• Making sure customers understand what was completed before they leave.

Manage & Dispatch Shop Workflow

You'll work closely with our technicians to help keep the shop productive and vehicles moving.

Responsibilities include:

• Creating and maintaining accurate repair orders and invoices.
• Dispatching jobs to technicians in the order that makes the most sense for the customer and the business.
• Considering appointment times, promised completion times, technician skill level, parts availability, job size, and shop capacity when prioritizing work.
• Monitoring jobs throughout the day and communicating with technicians about progress.
• Helping coordinate parts orders and returns when needed.
• Adjusting the workflow when priorities change or unexpected repairs arise.

What We're Looking For

Sales Ability: At least one year of sales experience is preferred, but we will also consider someone who can demonstrate strong communication skills and the ability to confidently present and sell services.

Organization & Focus: You must be able to manage multiple customers and vehicles at the same time while working in an environment with frequent phone calls, questions, interruptions, and changing priorities.

Communication: Strong verbal and written communication skills are essential. You should be comfortable communicating with customers in person, over the phone, and electronically.

Computer Skills: You should be comfortable using a Windows computer, email, basic office programs, and learning automotive shop-management software.

Basic Math: You should be comfortable performing basic calculations and reviewing estimates and invoices for accuracy.

Driving: You must be able to safely operate a variety of customer vehicles and be comfortable driving with passengers when assisting with our shuttle service.

Schedule

Full-Time
Monday–Friday | 7:30 AM–5:00 PM
No weekends

We understand the importance of having time outside of work. Cenla Auto Repair offers a family-friendly, Monday-through-Friday work environment with no weekend schedule.

Why Join Cenla Auto Repair?

We're a growing, locally owned automotive repair shop that believes in taking care of our customers and our team.

We're looking for someone who wants to become an important part of the business—not simply fill a position.

We offer a supportive team environment, a consistent weekday schedule, opportunities to learn and develop your skills, and room to grow as Cenla Auto Repair grows.

If you're someone who enjoys working with people, isn't afraid of sales, can stay organized when things get busy, and takes pride in providing an excellent customer experience, we'd love to talk with you.

Apply today to join the Cenla Auto Repair team.

This job description is intended to describe the general responsibilities of the position and is not a complete list of every duty. Responsibilities may change or additional duties may be assigned as needed.

Pay: $50,000.00 - $110,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Application Question(s):

• How many years of customer service or sales experience do you have?
• This position requires presenting and selling recommended repairs and maintenance to customers. How comfortable are you with sales?
• A technician recommends $2,000 in repairs, but the customer says, “I can’t afford all of that. What do I actually need?” How would you respond?
• A customer's vehicle is taking longer than expected and you don't have a new completion time yet. What would you do?

Work Location: In person