Service Advisor/Writer

Welcome to the all new Riverhead Mazda! CONNECTION DRIVEN PEOPLE FOCUSED

https://www.riverheadmazda.com/

Riverhead Mazda is in search of a dynamic Service Advisor to join our busy and fast paced team. Must have great working attitude and excellent communication skills. Previous service advisor experince not required. Bilingual English/Spanish langauge skills desired.

Service Advisors greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

Your day-to-day may consist of the following:

Ensure that customers receive prompt, courteous, and effective service

• Greet customers and assist them with any inquiries they may have
• Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle

Drive the sale of technicians’ time to meet departments sales forecast

• Consult with customer on applicable service specials
• Prioritize required services, and be prepared to provide options upon request
• Document declines for services and ask for follow-up on future service considerations

Establish and maintain a close relationship with the customer and the technicians

• Keep customer informed on completion times, service expenses, and possible changes
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed

Ensure customer has a positive dealership experience

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationship with the customer
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle

Job Type: Full-time

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Advisor: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person