Service After Sales

Role & responsibilities :-

To support field team technically to resolve the complaint within TAT.
To validate the warranty status of EDU and clear the same to field engineer.
To coordinate with CFT team and get NVH decisions/ Observe quality related issues/ feedback for process related issues.
Preparation Complaint reports daily and sharing to concern team members.
Sharing these reports to Manager & Colleagues for review.
Coordinating on requirements of spares/finished goods from Central Team and supporting them with help of Logistics Team.
Supporting in Collecting defective parts & finished goods information and coordinate with Logistics to bring back in plant for repair/scrap.
To involve with CFT team during NPD phase and develop Service SOPs, Trainings and other support system processes.
To involve & support CRM implementation.

Preferred candidate profile :-

Competent in diagnosis of eDrive.

Driveshaft and other vehicle components knowledge is added advantage.
Rich hands-on excel MS EXCEL.
Mailing Etiquettes
Good inter-personal skill to interact with different customers
Team player with good communication skills
Data Entry